Assistant General Manager, Residential Home Services (GM Successor)

Sitreps•Albuquerque, NM

4d•Onsite

About The Position

This is a General Manager hire with a structured on-ramp at a long-established residential HVAC, plumbing, and electrical brand serving Albuquerque homeowners. The business is part of a national, private equity-backed home-services platform that provides shared services, proven playbooks, and capital for growth. The company is disclosed to qualified candidates after a mutual NDA. The successful candidate will initially join as Assistant General Manager and take ownership of the back end of the business, learning how calls become jobs, how jobs become cash, and where operational inefficiencies occur. The plan is for the candidate to take ownership of the brand and step into the General Manager role within roughly five to six months. The subsequent role includes responsibility for the full P&L, leadership team, and the brand’s trajectory. Industry background is not required; the employer values experience running operations, accountability for results, and leading people doing physical work.

Requirements

A track record of running an operation or its back office, in any industry, with accountability for measured results.
Ability to take on full P&L ownership within about six months.
Experience leading frontline teams, such as crews, technicians, or operators, and earning their trust.
A systems mindset: ability to build processes, implement them, and verify they work.
Financial fluency, including reading a P&L, identifying operational or financial leaks, and addressing them.
Based in Albuquerque or willing to relocate there.

Nice To Haves

Operations, general management, or business-unit leadership experience in home services, field services, or another service business.
Experience with field-service management software and call-center metrics.
Prior military leadership followed by civilian operating experience.

Responsibilities

Initially oversee the call center, customer service representatives, and dispatch, including booking rate, scheduling, and speed to the customer.
Oversee billing, collections, purchasing, inventory, and monthly close.
Oversee HR, recruiting, onboarding, payroll, and fleet.
Manage systems and reporting, including field-service software and the business scorecard.
Oversee licensing, permitting, and safety compliance.
Assume full P&L ownership, including revenue, gross margin, EBITDA, and growth targets.
Lead service, installation, and sales teams and their managers.
Manage field economics, including technician productivity, average ticket, close rate, callbacks, and membership growth.
Conduct forecasting, budgeting, and performance reviews with platform leadership.