Assistant General Manager, Residential Home Services (GM Successor)

Sitreps•Albuquerque, NM

4d•$120,000 - $170,000•Onsite

About The Position

This is a General Manager hire with a structured on-ramp. The Assistant General Manager initially takes ownership of the back end of the business, then is expected to step into the General Manager role and own the brand within roughly five to six months of starting. The early phase focuses on learning how calls become jobs, how jobs become cash, and where the operation can improve. The later phase involves full responsibility for the P&L, leadership team, and brand trajectory. The role is with a long-established residential HVAC, plumbing, and electrical brand serving Albuquerque homeowners. The business is part of a national, private equity-backed home-services platform that provides shared services, operating playbooks, and capital for growth. Industry experience is not required; the search prioritizes operational leadership, accountability for results, and experience leading people who do physical work. The position is on site in Albuquerque, New Mexico.

Requirements

Track record running an operation or its back office, with accountability for results; experience may be from any industry.
Ability to take on full P&L ownership within about six months.
Experience leading frontline teams, such as crews, technicians, or operators, and earning their trust.
Systems mindset, including building processes, implementing them, and verifying they work.
Financial fluency, including the ability to read a P&L, identify problems, and address them.
Based in Albuquerque or willing to relocate there.

Nice To Haves

Operations, general management, or business-unit leadership experience in home services, field services, or another service business.
Experience with field-service management software and call-center metrics.
Prior military leadership followed by civilian operating experience.

Responsibilities

Oversee the call center, customer service representatives, and dispatch, including booking rates, scheduling, and speed to customer.
Manage billing, collections, purchasing, inventory, and the monthly close.
Oversee HR, recruiting, onboarding, payroll, and fleet.
Manage systems and reporting, including field-service software and the business scorecard.
Oversee licensing, permitting, and safety compliance.
Assume full P&L responsibility, including revenue, gross margin, EBITDA, and growth targets.
Lead service, installation, and sales teams and their managers.
Manage field economics, including technician productivity, average ticket, close rate, callbacks, and membership growth.
Lead forecasting, budgeting, and performance reviews with platform leadership.