General Manager Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in a distribution center or similar environment.
• At least 3 years of proven managerial experience and/or experience leading teams.
• Ability to motivate and inspire a team to contribute to problem-solving and continuous improvement.
• Strong organizational and problem-solving abilities, attention to detail, and a proactive approach to challenges.
• Familiarity with warehouse operations and logistics software, such as WMS or ERP systems.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong verbal and written communication skills.
• Commitment to integrity, professionalism, and customer service.
• Ability to meet the listed physical demands, including lifting and carrying objects typically weighing 25 to 50 pounds or more; pushing and pulling loaded equipment; extended standing and walking; bending, stooping, squatting, reaching, and climbing; operating warehouse equipment; performing manual and repetitive tasks; and working safely in a fast-paced environment.
• Ability to work long hours, weekends, or overtime during peak periods is described among the physical demands of warehouse employees.

Nice To Haves

• Bachelor’s degree in business administration, logistics, or a related field.
• At least 7 years of experience in a distribution center or similar environment.
• At least 5 years of proven managerial experience and/or experience leading teams.
• Experience performing quality functions such as inspection, control, assurance, and audits.
• Lean Six Sigma and project management skills.
• Expertise with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
• Customer-centric approach and task-execution skills.
• Interest in data and analysis, with an ability to provide simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, securing leadership buy-in, and communicating clearly.
• Test-and-learn mentality and an agile approach to improving team products.

Responsibilities

• Collaborate with the General Manager to develop and implement operational strategies that optimize efficiency and productivity.
• Own daily management system activities, report on KPIs, build awareness through daily reviews and response activities, and establish strategies for teams to respond to KPI trends.
• Supervise and lead warehouse leaders and associates, enabling them to solve problems and make decisions within established processes and procedures.
• Ensure compliance with safety regulations and company policies and promote a culture of safety and continuous improvement.
• Coordinate with other departments to meet customer demands and encourage cross-functional collaboration and problem-solving.
• Analyze performance metrics and KPIs to identify improvement opportunities and support implementation of solutions that enhance process efficiency and effectiveness.
• Assist with budget planning and cost management to optimize resources and profitability, and encourage cost-saving initiatives and process improvements.
• Resolve escalated customer inquiries and concerns professionally and promptly, while encouraging team members to take ownership of customer issues.
• Monitor or coordinate equipment maintenance and facilities to ensure functionality and safety standards.
• Stay informed about industry trends and developments to support sound decisions and identify opportunities for innovation and improvement.
• Communicate proactively, motivate and inspire others, and focus on outcomes and customer success.
• Develop high-performing teams through inclusive leadership, talent development, ongoing feedback, and trust-building.