Restaurant General Manager

KFC•Oceanside, CA

22d

About The Position

The Restaurant General Manager (RGM) leads the restaurant team and daily operations to deliver outstanding guest experiences, achieve sales and profit targets, and comply with KFC brand standards and company policies. The role drives restaurant culture, training, and execution, and requires strict adherence to uniform and appearance standards and policies such as no cellphone use during work hours. The RGM is responsible for operational performance, team recruitment and development, financial and administrative controls, customer service, safety, compliance, and communication with the Area Coach. The position requires a valid driver’s license, a reliable vehicle, active car insurance, and basic computer skills. The RGM must pass all ROCC evaluations at all times, complete bank deposits as required, and be available to relocate if business needs require. Guest-service expectations include greeting every guest warmly within five seconds, taking and confirming accurate orders efficiently, maintaining professionalism during busy periods, ensuring order quality and accuracy, suggesting complementary items or upgrades, and thanking each guest and inviting them back.

Requirements

Valid driver’s license.
Reliable vehicle for transportation.
Active car insurance.
Basic computer skills.
Must successfully pass all ROCC evaluations at all times.
Must complete bank deposits as required.
Must be available for relocation if business needs require.
Ability to lead restaurant operations, team development, customer service, and performance against sales and profit targets.

Responsibilities

Own the restaurant’s success metrics and lead the team to achieve goals.
Lead guest experiences through friendly interactions, a clean restaurant, and fresh meals.
Manage daily restaurant operations, including food preparation, service, safety, and cleanliness.
Maintain compliance with KFC standards and local and state health regulations.
Execute marketing promotions and ensure product quality and consistency.
Recruit, train, and develop Shift Supervisors and Team Members; onboard new team members.
Communicate team goals, promotions, and business updates, and foster a positive, collaborative environment.
Conduct daily pre-shift meetings and weekly performance reviews.
Control labor, food costs, and other controllable expenses to meet budget goals.
Accurately complete sales, inventory, cash-handling, and other reports.
Review daily sales and labor performance and take corrective action as needed.
Ensure exceptional guest service and product quality, address guest feedback promptly and professionally, and implement programs to drive repeat business and sales.
Enforce safety, sanitation, and security procedures; maintain team records, schedules, and timekeeping; and keep the restaurant inspection-ready.
Communicate daily with the Area Coach about performance and opportunities.
Ensure training certifications, recertifications, and brand programs are completed on schedule.
Greet each guest warmly with a smile and eye contact within five seconds of arrival or approach to the counter or drive-thru.
Take orders accurately and efficiently, confirm them clearly, and maintain professionalism and calm during busy periods.
Offer value items, upgrades, and complementary products as part of the guest-service standard.
Thank each guest sincerely and invite them back.
Complete bank deposits as required and pass all ROCC evaluations at all times.
Adhere to uniform, professional appearance, company policy, and workplace cellphone standards.
Be available to relocate if business needs require.