Restaurant General Manager

Wonder•Springfield, NJ

22d•$95,000 - $114,000•Onsite

About The Position

The General Manager is the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role leads a multifunctional team, coordinates cross-brand operations in one facility, and owns the location’s P&L. It involves managing employees and contract partners, driving business results, and representing Wonder within the local partner ecosystem. Wonder is seeking an experienced leader from operations, logistics, eCommerce, hospitality, food service, or a similar field to build, manage, and grow a complex operation. The General Manager oversees kitchen, service, and fulfillment operations, including dine-in, pickup, and delivery. The role is responsible for labor deployment, service execution, food and team-member safety, compliance, inventory accuracy, waste reduction, operational readiness, customer feedback, and operational KPIs. It also hires, develops, and leads hourly employees and shift leaders while coordinating internal staff with external partners. The position has full ownership of the location’s P&L and uses data and KPIs to improve labor efficiency, food costs, margins, guest experience, order accuracy, and throughput. The General Manager collaborates with finance, culinary, procurement, logistics, and other functions to identify business opportunities. The role also develops talent and succession pipelines, mentors managers-in-training, supports new store openings through certified trainers, contributes feedback and best practices, and manages relationships with brand partners, vendors, contracted operators, and local stakeholders. The role is based in Springfield, New Jersey. The listed salary range is $95,000 to $114,000 per year. The position requires open availability, including nights and weekends, and involves lifting up to 50 pounds and standing for extended periods.

Requirements

At least 3 years of experience leading high-volume, complex operations in logistics, field-based retail, hospitality, food, eCommerce, or a similar sector.
Experience in fast-growing, operationally complex environments, such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success with full P&L ownership, KPI management, and driving operational results.
Proactive problem-solving ability and comfort working in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Able to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day kitchen, service, and fulfillment operations across dine-in, pickup, and delivery channels.
Optimize labor deployment, throughput, and service execution to meet changing business needs.
Ensure adherence to labor, food safety, team-member safety, and compliance standards.
Manage inventory accuracy, reduce waste, and ensure product shelf-life standards are followed.
Forecast demand, resolve operational obstacles, and adjust workflows to maintain readiness.
Use customer feedback and operational trends to make data-informed decisions and improve service.
Set and drive operational KPIs across internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead internal employees and external contracted or brand-affiliated partners at the location.
Create a collaborative environment where Wonder and third-party teams work effectively together.
Address performance issues promptly and respectfully using coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operating margin.
Track KPIs for guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance, customer feedback, and operational trends.
Develop talent pipelines and succession readiness.
Select, develop, and deploy certified trainers to support store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles.
Model company values and performance standards that support personal and professional growth.
Align staffing, scheduling, and development efforts with anticipated business needs and growth.
Share feedback, pilot initiatives, and champion best practices for company-wide use.
Act as the on-site contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food-quality standards.
Represent Wonder in local community and business interactions.