General Manager

PLANET FITNESS•Naples, FL

22d•Onsite

About The Position

The General Manager oversees club operations to provide an exceptional Judgement Free member experience and maintain a financially successful club. This role leads employees in a positive, motivating manner and calls for a results-oriented leader committed to quality service. Easy Mile Fitness operates more than 50 Planet Fitness clubs across multiple locations.

Requirements

At least two years of supervisor or manager experience in a high-volume restaurant or retail environment, or two years of Planet Fitness experience (the posting notes Planet Fitness experience as preferred).
Comfortable working a flexible rotating schedule.
Familiarity with Microsoft Word and Microsoft Excel.
High school diploma or equivalent required.
Current CPR certification or willingness to obtain certification upon hire.
Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
Occasionally able to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
Frequently able to lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

Bachelor's degree or four years of supervisor or manager experience.
Two years of Planet Fitness experience.

Responsibilities

Oversee club operations and support a welcoming, high-quality member experience.
Handle front desk activities, including answering phones, checking in members, signing up new members, giving prospective members tours, and addressing member requests and questions.
Recruit, hire, train, and develop Assistant General Managers, Front Desk Associates, and Fitness Trainers.
Create and maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Schedule staff and ensure all shifts are covered.
Train and coach direct reports, hold them accountable, and ensure adherence to Planet Fitness values and goals.
Process bi-weekly employee timesheets and resolve employee concerns.
Manage corrective action and termination activities.
Manage the cash drawer and deposit procedures.
Oversee facility cleanliness and maintenance, including personally cleaning the largest section daily.
Maintain cleaning and daily-round logs and manage the club's Computerized Maintenance Management System (CMMS) platform.
Ensure the safety of employees, members, and club property.
Identify equipment repairs and communicate them in a timely manner.
Travel to other clubs as needed.