General Manager

ACME House Company, Inc.•Scottsdale, AZ

22d•$70,000 - $75,000•Onsite

About The Position

Casago Desert to Coast is seeking an experienced, results-driven General Manager to lead its Phoenix and Scottsdale operations. This player-coach role combines personal management of an assigned vacation-home portfolio, serving as the primary homeowner contact, with leadership and development of Local Operations Managers responsible for the rest of the market. The General Manager is accountable for operational performance, owner satisfaction, and portfolio growth, ensuring properties are guest-ready, well-maintained, and compliant with company standards. The position is full-time, exempt, and salaried, with an annual base salary of $70,000–$75,000 plus a performance bonus. The role requires balancing hands-on portfolio ownership and team leadership. The General Manager oversees market operations and financial results, manages homeowner and guest concerns, supports property onboarding and owner acquisition, coordinates inspections and maintenance, and works with regional, corporate, and cross-functional partners. The role involves travel between properties and work in varying indoor and outdoor conditions, with physical tasks that include extended standing, sitting, and walking, property assessments, and lifting or moving items.

Requirements

At least 5 years of experience in vacation rental, hospitality, property management, or a closely related operations-leadership role.
Proven team leadership experience, including hiring, coaching, performance management, and developing front-line operations staff.
Strong financial acumen, including the ability to manage a P&L, interpret operational data, and translate metrics into action.
Strong organizational, time-management, and prioritization skills, with the ability to balance hands-on portfolio work and team leadership in a fast-paced environment.
Excellent written and verbal communication skills; professionalism in email, phone, video, and text communications with homeowners and field teams.
Hands-on and dependable, with the ability to assist with operational issues, basic property assessments, and field support as needed.
Valid driver's license, clean driving record, and reliable transportation for travel between properties.
Familiarity with the Phoenix and Scottsdale market.
Availability to work Sunday through Saturday, including early mornings, evenings, and weekends as needed.
Ability to travel frequently by driving between worksites.
Ability to work indoors or outdoors in varying weather conditions.
Ability to stand, sit, and walk for extended periods; reach overhead and below the waist; regularly push, pull, and lift up to 25 pounds; occasionally lift or move up to 50 pounds; and bend, stoop, squat, kneel, and twist as needed.

Responsibilities

Lead overall operations for the Phoenix and Scottsdale market, ensuring homes are maintained, guest-ready, and compliant with company standards, metrics, and efficiency goals.
Personally manage an assigned portfolio of properties and serve as the primary point of contact for homeowners, providing proactive communication, issue resolution, and property-specific expertise.
Lead, mentor, and develop Local Operations Managers through coaching, accountability, and day-to-day support.
Manage market-level financial performance, including revenue, cost targets, owner retention, operating margins, portfolio budgets, and operational efficiencies.
Address escalated guest and homeowner concerns, coordinate inspections and maintenance, and ensure consistent service delivery.
Partner with the Portfolio Growth team on owner acquisition, new-unit onboarding, and transitions of newly signed properties into the operating portfolio.
Collaborate with regional leadership, corporate partners, and cross-functional teams on owner retention, vendor relationships, and cross-market consistency.
Foster a positive, accountable, hospitality-driven team culture.