Restaurant General Manager

Wonder • Jersey City, NJ

22d • $95,000 - $114,000 • Onsite

About The Position

As a General Manager, you will lead a Wonder location operating a shared kitchen that serves multiple brands and supports dine-in, pickup, and delivery. You will oversee a multifunctional workforce, coordinate internal employees and contracted or brand-affiliated partners, and own the location’s P&L. The role involves managing day-to-day operations, staffing, vendor and partner relationships, customer experience, and business performance in a fast-paced, operationally complex environment.

You will develop teams and talent pipelines, coach managers-in-training, support new store openings, and help implement company-wide improvements. You will also represent Wonder with local stakeholders and ensure all brands operating in the kitchen meet Wonder’s service and food quality standards. The position is based in Jersey City, New Jersey, with a stated salary range of $95,000 to $114,000 per year.

Requirements

• At least 3 years of experience leading high-volume, complex operations in areas such as logistics, field-based retail, hospitality, food, or eCommerce.
• Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
• Proven leadership background and a track record of progressive growth and advancement.
• Demonstrated success with full P&L ownership, KPI management, and driving operational results.
• Proactive problem-solving ability and comfort working in fast-paced, ambiguous environments.
• Comfort managing workforces comprising employees and contracted vendors or partners.
• Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
• Strong focus on customer service, quality, accountability, and results.
• At least 18 years of age and legally authorized to work in the United States.
• Able to lift up to 50 pounds and stand for extended periods.
• Open availability, including nights and weekends.
• Food Manager Certificate as required by the applicable state, county, or local health department.

Responsibilities

• Oversee daily operations across kitchen, service, dine-in, pickup, and delivery channels.
• Optimize labor deployment, throughput, and service execution to meet business needs.
• Ensure adherence to labor, food safety, team member safety, and compliance standards.
• Manage inventory accuracy, waste reduction, and product shelf life.
• Forecast demand, resolve operational obstacles, and adjust workflows in real time.
• Use customer feedback and operational trends to make data-informed decisions and drive service excellence.
• Set and drive operational KPIs, aligning internal and external contributors.
• Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
• Lead a blended on-site workforce of internal employees and external partners.
• Foster a collaborative, on-brand environment for Wonder and third-party teams.
• Address performance issues promptly and respectfully using coaching and performance tools.
• Ensure compliance with state and federal labor laws.
• Own the location’s P&L and use data to influence labor efficiency, food costs, and operating margin.
• Establish and track KPIs for guest experience, order accuracy, throughput, and financial performance.
• Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
• Build action plans based on local performance insights, customer feedback, and operational trends.
• Develop talent pipelines and support succession planning and readiness.
• Select, develop, and deploy certified trainers for new store openings and consistent onboarding.
• Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
• Model company values and reinforce performance standards that support personal and professional growth.
• Align staffing, scheduling, and development with future business needs and organizational growth.
• Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
• Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
• Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
• Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
• Represent Wonder in local community and business interactions.

Benefits

• Medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• 401(k) retirement plan.
• Employer match for Health Savings Account (HSA).
• Learning and development opportunities.
• Employee stock.
• Employee discount. The posting notes that some benefits vary by state and depend on hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed