General Manager Fulfillment Operations
About The Position
Ryder is hiring a General Manager Fulfillment Operations for its Supply Chain Solutions division in Whitestown, Indiana. The role typically oversees multiple locations for one large customer or multiple customer accounts, representing approximately $8 million to $11 million in operating revenue, depending on business complexity. It manages and improves customer services, develops and implements customer performance measurements, and may assist with business development and new-location startups. The position leads, guides, trains, and directs logistics managers and has profit-and-loss responsibility for assigned accounts. The General Manager is responsible for operational performance, customer relationships, financial results, employee leadership, and safety across assigned accounts. Work is subject to review by the DCL and Ryder corporate process owners, including Finance, Human Resources, and Safety. The role is based in Whitestown, Indiana, follows a Monday–Friday day-shift schedule, and requires flexibility to work additional days and hours to meet business demands. Travel is 40–50%.
Requirements
- Bachelor's degree in business, logistics, or supply chain, or an additional two years of relevant work experience.
- Six or more years of relevant experience in supply chain, logistics, warehousing, or an industry-related field.
- Five or more years of experience managing, leading, and developing direct reports.
- Four or more years of demonstrated experience developing and implementing complete logistics solutions and project management skills.
- Two or more years of customer interaction experience.
- Two or more years of experience managing customer KPIs.
- Excellent problem-solving skills; formal Root Cause Countermeasure Systems experience preferred.
- Excellent oral and written communication skills and demonstrated leadership capabilities.
- Strong organizational, analytical, and computer skills.
- Ability to build and maintain professional relationships across organizational levels, create an inclusive and engaged work environment, and guide profit-and-loss actions using current data.
- Ability to work independently and as part of a team, operate flexibly in a fast-paced environment, multitask, stay organized, manage time effectively, and follow up on details.
- Advanced knowledge of warehouse operations and solutions, distribution, transportation, and carrier management at a strategic level.
- Advanced knowledge of Warehouse Management Systems (WMS).
- Knowledge of OSHA; advanced DOT and Hazmat knowledge as applicable to assigned accounts.
- Advanced knowledge of LEAN principles, systems, and tools.
Nice To Haves
- Master's degree.
- Five or more years managing large, multi-level teams.
- Four or more years of profit-and-loss responsibility.
- Three or more years leading teams in a LEAN work environment.
- Two or more years providing customer and senior-management presentations.
- Some sales experience.
- Some multi-client experience.
- Formal Root Cause Countermeasure Systems experience.
Responsibilities
- Identify and resolve operational issues across assigned accounts by implementing continuous improvement and LEAN initiatives.
- Manage customer accounts to meet established metrics and performance expectations, maintain customer relationships, and identify potential business-growth opportunities.
- Ensure financial objectives are met and grow revenue for assigned accounts.
- Supervise, develop, and manage employee performance while maintaining positive employee relations.
- Hire, train, supervise, and coach or mentor direct reports and the management team.
- Maintain a proactive safety program consistent with company policy to provide a safe and secure work environment.
- Manage profit-and-loss statements for assigned accounts and implement actions as needed.
- Perform other duties as assigned.
Benefits
- Medical, prescription, dental, and vision benefits, starting after 30 days.
- Life insurance and disability insurance options.
- 401(k) retirement savings plan with company match.
- Discounted employee stock purchase options.
- Employee discounts on tools, cars, appliances, travel, and other items.
- Paid major holidays.
- Paid time off within the first year.
- Up to 12 weeks of paid maternity leave.
- Paid leave options for vacation, illness, bereavement, family, and parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
