Area Manager, Fulfillment Operations
About The Position
The Replenishment Area Manager oversees replenishment activities within a fulfillment center, ensuring inventory is moved accurately and efficiently from reserve storage to pick locations. The role supports customer service and daily operational goals by driving safety, quality, productivity, inventory accuracy, and associate engagement. The position reports to the Senior Operations Manager, Fulfillment Operations, who also serves as the backup for the role. The role oversees daily replenishment execution, inventory management, people leadership, performance management, and coordination with operational stakeholders. It also supports peak operations, safety and compliance programs, and continuous improvement. Two Monday–Friday schedules are available: 6:00 a.m.–4:00 p.m. or 3:30 p.m.–1:00 a.m. The position is based at 400 Smoke Tree Plz, North Aurora, IL 60542.
Requirements
- At least 2 years of leadership experience in warehouse, fulfillment, or logistics operations.
- Working knowledge of inventory management and replenishment processes.
- Experience leading teams in a fast-paced environment.
- Excellent analytical, communication, and problem-solving skills.
- Proficiency with WMS and operational reporting tools.
- Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
- Ability to lift up to 50 lbs without restriction.
- Ability to stand and walk continuously during shifts of up to 8–10 hours.
- Ability to bend, stoop, reach overhead, and push or pull frequently.
Responsibilities
- Oversee daily replenishment operations to keep pick locations stocked for order fulfillment and service-level commitments.
- Monitor replenishment queues, worklists, and inventory shortages to ensure timely and accurate task execution.
- Manage labor allocation and workflow priorities based on volume forecasts, order demand, and operational needs.
- Coordinate with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues.
- Drive performance against replenishment completion, location fill, productivity, quality, and inventory accuracy metrics.
- Proactively escalate risks and capacity constraints and implement corrective actions to minimize disruptions.
- Ensure replenishment work follows standard work, process controls, and quality requirements.
- Support peak operations through staffing, cross-training, and workload balancing across shifts.
- Identify process improvements to increase efficiency, reduce replenishment defects, and improve operational flow.
- Communicate performance, priorities, risks, and action plans to leadership and support teams.
- Supervise daily workflows to ensure products are handled and stored according to safety and quality procedures.
- Maintain hygiene and contamination-control compliance and promote associate accountability.
- Support safety programs and OSHA compliance.
- Ensure accurate inventory movements and location integrity; resolve replenishment exceptions, shortages, and discrepancies; identify root causes and implement corrective actions.
- Manage, coach, and develop Leads, Clerks, and Associates; set daily priorities and performance expectations; support cross-training, engagement, and accountability.
- Track replenishment completion, productivity, inventory accuracy, labor utilization, safety, and backlog metrics, and drive corrective actions to close performance gaps.
- Collaborate with Operations, ICQA, Inbound, and Support teams; communicate operational risks, staffing needs, and inventory concerns; escalate issues and provide timely updates on action plans.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Paid maternity/parental leave
- Paid holidays
- Flexible time off
- Paid sick leave
- Wellness days (one day per quarter)
- 401(k) match
- Opportunity to participate in the Company's discretionary bonus plan, subject to Company plans and policies
- Access to AI and productivity tools at no cost for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
