Area Manager, Fulfillment Operations
About The Position
The Area Manager is a people-first leader who directly manages and develops leads and associates in a fulfillment center. The role drives process improvement, supports a safe work environment, tracks operational performance, fosters onsite employee engagement, and develops the team. Area Managers gain exposure across departments and shifts, contributing to operational and cultural excellence across fulfillment and logistics operations. The role supports a strong client experience while helping maintain sustainable and scalable operations. It reports to the Operations Manager, Fulfillment Operations, who also serves as the role’s backup. The position is located at 400 Smoke Tree Plz, North Aurora, Illinois, and has multiple shifts open. The manager oversees a team of 30 or more warehouse associates, including temporary and full-time employees. They manage work forecasts, labor allocation, operational metrics, training, performance, timecards, escalated issues, safety and OSHA compliance, product handling and storage, and hygiene and contamination-control standards. Additional duties may be assigned as necessary.
Requirements
- At least 2 years of people management and operational leadership experience in a high-volume 3PL fulfillment environment.
- Ability to manage performance, deliver feedback, and train and develop talent for professional growth.
- Solid computer skills and working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
- Strong analytical skills and experience tracking and achieving KPIs.
- Excellent attention to detail and communication skills.
- Comfort navigating and managing ambiguity.
- Hard-working, focused on learning, detail-oriented, and passionate about helping small businesses compete online.
- Ability to build and maintain relationships with business stakeholders and carrier partners.
- Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
- Ability to lift up to 50 lbs without restriction.
- Ability to stand and walk continuously during shifts of up to 8–10 hours.
- Ability to bend, stoop, reach above, and push or pull frequently.
Nice To Haves
- Preferred experience in ecommerce, retail, and manufacturing industries.
Responsibilities
- Manage, build, and develop a team of 30+ warehouse associates, including temporary and full-time employees.
- Review weekly work forecasts and identify productivity requirements to meet building objectives.
- Partner with other Area Managers to balance labor and operate an efficient shift while meeting goals.
- Own operational metric reporting, including VCPO, UPH, OPH for batch, labelling, pick, and pack, on-time receiving and shipping, merchant SLAs, and injury rate.
- Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
- Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and have their needs addressed.
- Assign tasks, provide coaching and accountability, and motivate the team to achieve performance goals.
- Develop Lead talent and ensure Lead associates have the tools, training, and resources needed to meet standards.
- Foster onsite employee engagement by participating in activities, events, and programs that support workplace culture, a positive work environment, and employee wellbeing.
- Review and approve associate timecards daily.
- Serve as the contact for escalated issues and mitigate risk and resolve issues quickly and effectively.
- Support safety programs and OSHA compliance to ensure a safe work environment.
- Supervise daily workflows to ensure products are handled and stored according to safety and quality procedures.
- Maintain compliance with hygiene and contamination-control standards and promote associate accountability.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance
- Paid maternity/parental leave program
- Paid holidays
- Flexible time off program
- Paid sick leave
- Wellness days (one day per quarter)
- 401(k) match
- Comprehensive benefits package
- Opportunity to participate in the Company's discretionary bonus plan, subject to Company plans and policies
- Access for full-time employees to AI and productivity tools at no cost
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
