Operations Manager, Fulfillment Operations

ShipBob•North Aurora, IL

2d•Onsite

About The Position

The Operations Manager oversees staff and multiple fulfillment operations functions, including distribution operations, customer service, human resources, and recruiting. The role fosters a positive work environment, supports customer satisfaction, and ensures the department operates effectively. With a hands-on approach, the manager implements strategies to increase productivity and help the business meet revenue goals. The position reports to the General Manager, Fulfillment Operations; the General Manager, Fulfillment Operations is also the backup for this role. The manager oversees performance KPIs and continuous improvement efforts, uses data and analysis to identify opportunities and propose solutions, and leads hiring, training, coaching, and goal-setting for facility team members. The role also enforces safety procedures and supports compliance with legal requirements, shares effective practices and business insights with other locations and headquarters, and ensures operational processes for receiving, storage, handling, and shipping maintain product safety, quality, and legality. The position supports standard operating procedures and timely escalation of product-related issues. The position is based at 400 Smoketree Plaza, North Aurora, Illinois, with multiple shifts open. ShipBob describes a high-performance, results-driven culture centered on ownership, collaboration, transparency, continuous learning, and innovation. The role has a base pay range of $69,998–$116,663, with a targeted salary range of $85,000–$90,000, and may be eligible for the company’s discretionary bonus plan. ShipBob also provides full-time employees access to AI and productivity tools at no cost.

Requirements

At least 4 years of leadership experience.
Experience with safety procedures in a distribution center environment.
Established track record of taking ownership and delivering results.
Understanding of Lean and Six Sigma.
Ability to lift up to 50 lbs without restriction.
Ability to stand and walk continuously during shifts of up to 8–10 hours.
Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

Degree in Business, Operations, Supply Chain, General Management, or a related field.

Responsibilities

Direct operational functions including distribution operations, customer service, human resources, and recruiting.
Ensure the facility meets and exceeds merchants’ expectations.
Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts for the facility.
Use data-driven reports and analyses to identify improvement opportunities and propose solutions to challenges and growth opportunities.
Hire, train, coach, and motivate facility team members; set team goals and manage performance.
Establish, follow, and enforce safety standards and procedures in compliance with legal requirements and a healthy work environment.
Share effective practices, competitive intelligence, business opportunities, and needs with other locations and headquarters.
Ensure receiving, storage, handling, and shipping processes maintain product safety, quality, and legality.
Support adherence to standard operating procedures and ensure timely escalation of product-related issues.
Perform additional duties and responsibilities as necessary.