Fulfillment Operations Manager

Cart.com•Groveport, OH

2d•Onsite

About The Position

At Cart.com, we're defining the future of commerce. Founded to solve the growing complexity of modern commerce, Cart.com helps businesses simplify how they sell, fulfill, and deliver products to their customers. We bring together technology, services, and logistics infrastructure into one connected platform, making it easier for organizations to grow, operate efficiently, and navigate an increasingly fragmented commerce landscape. We work with brands, retailers, manufacturers, and public sector organizations to support every stage of the customer journey, from ecommerce and order management to fulfillment, distribution, and delivery. By combining software, expertise, and a nationwide logistics network into a unified solution, we help our customers move faster, operate smarter, and scale with confidence. But what truly sets Cart.com apart is our people. We're builders, problem-solvers, and innovators who thrive on turning big challenges into meaningful outcomes for our customers. Every day, we're helping shape the future of commerce while creating opportunities to learn, grow, and make an impact. If you're energized by solving complex problems, collaborating with talented teammates, and helping build what's next, we'd love to hear from you. Cart.com Milestones Founded in 2020 with a vision to build the first truly unified commerce platform. Achieved unicorn status with a valuation exceeding $1 billion. Raised more than $475 million to support continued growth and innovation Expanded a nationwide commerce and logistics network that helps organizations scale, fulfill, and grow across channels. Recognized by Inc.'s Power Partner Awards for helping businesses grow and scale. Recognized as an award-winning employer for four consecutive years, reflecting our commitment to building an environment where talented people can grow, innovate, and make an impact. Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love AI is part of how we work. It's not doing the hiring. We'll use AI in parts of our process and we think you should feel free to use it too — for research, prep, whatever helps. But our interviews exist to meet you, not your best AI-assisted draft. Real people make every call here. Any questions about how this works, just ask. Onsite: This position is open to applicants or individuals who are located in or around Groveport, OH and can work 2nd shift schedule.

Requirements

5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns
3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.
Systems experience with WMS, OMS, Excel, and other Office applications.
High School diploma or GED.

Nice To Haves

You have successfully utilized data to support decisions and drive success in your responsible areas
Prior 3PL operations experience.
Prior B2B wholesale experience

Responsibilities

Maintain records on working hours and meet financial projections of team
Consistently review operations and recommend and implement improvements as cleared by upper management.
Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
Drive efficiency in operations by continuously improving current processes and practices.
Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
Promote a safe working environment. Report all incidents and injuries.
Perform other duties as assigned.