Operations Manager, Fulfillment Operations

ShipBob, Inc.•Bethlehem, PA

2h•$85,000 - $90,000•Onsite

About The Position

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. You will collaborate with peers and leaders alike, as leaders are accessible, feedback flows in both directions, and everyone steps up to help when needed. ShipBob fosters a high-performance culture and clear purpose, being results-driven with specific goals, shared accountability, and a clear connection between individual work and the company's mission. This role is located at 4779 Hanoverville Rd building 200, Bethlehem, PA 18020, and operates on the 2nd Shift.

Requirements

4+ years of leadership experience.
Experience with safety procedures within a distribution center environment.
Established track record of taking ownership and delivering results.
Understanding of Lean and Six Sigma.
Ability to lift up to 50 lbs without restriction.
Able to stand and walk continuously during and up to a 8-10 hr shift.
Able to bend, stoop, reach above, and push/pull frequently.

Nice To Haves

Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.

Responsibilities

Managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation.
Implementing strategies that increase productivity and enable the company to hit revenue goals.
Directing several operational aspects including distribution operations, customer service, human resources, and recruiting.
Ensuring that we meet and exceed our merchant’s expectations.
Managing performance KPIs, identifying and tracking key metrics and planning continuous improvement efforts for your facility.
Using data driven reports and analyses to identify avenues for continuous improvement and proposing solutions that meet challenges and leverage growth opportunities.
Hiring, training, coaching and motivating team members in your facility; setting the team’s goals and managing them.
Establishing, following and enforcing safety standards and procedures in compliance with a healthy work environment and legal requirements.
Sharing knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products.
Supporting adherence to standard operating procedures and ensuring timely escalation of any product-related issues.
Performing additional duties and responsibilities as necessary.