Fulfillment Operations Supervisor

Evans Distribution•Melvindale, MI

13d•Onsite

About The Position

We are seeking a reliable, customer-focused Fulfillment Operations Supervisor to serve as a primary point of contact for assigned customer accounts and support the day-to-day coordination of customer needs. This position is responsible for maintaining strong customer relationships, coordinating customer requests, leading customer-facing meetings, and working close with warehouse, shipping, transportation, sales and internal teams to ensure customer requirements are met. The Fulfillment Operations Supervisor plays a key role in ensuring customer requirements are clearly communicated, coordinated and executed accurately across all areas of the operation. This position requires strong communication, organization, problem-solving and following-through, as well as the ability to coordinate multiple priorities in a fast paced warehouse and logistics environment. This is a primarily office-based position focused on order coordination, scheduling, inventory tracking, production communication, documentation, and ensuring customer orders are fulfilled accurately and on time. The ideal candidate must be comfortable working in a fast-paced production environment.

Requirements

High school diploma or equivalent required; some college education is preferred.
Minimum of three (3) years of experience in customer service, fulfillment, account coordination, warehouse, logistics or administrative support is a must.
Previous supervisory experience is a must.
Strong understanding of inventory control, order fulfillment, shipping, and receiving processes.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Comfortable working with computers, spreadsheets, email, and order/inventory management systems.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Ability to identify problems, follow through on solutions, and communicate effectively with management and staff.
Strong follow-through and ability to take ownership of customer requests and issues.
Ability to lead and participate in customer-facing meetings in a professional manner.
Willingness to participate in an annual seminar or training session related to customer service, account management, logistics, or other relevant topics.
Must successfully pass required pre-employment screening.

Nice To Haves

Experience coordinating between multiple departments is strongly preferred.

Responsibilities

Serve as the primary point of contact for customers & oversee the day-to-day coordination of customer accounts, including orders, shipments, deliveries, inventory, requests, and follow-up items within WMS.
Oversee customer support tickets and their timely resolution and coordinating the team responsible for addressing customer requests.
Build and maintain positive customer relationships through consistent communication and timely resolution of issues.
Lead and participate in customer-facing meetings, including operational reviews, account meetings, and issue-resolution discussions.
Coordinate customer requirements and requests with warehouse, shipping, receiving, transportation, sales, and other internal teams.
Schedule and confirm pickups and deliveries with customers and carriers.
Track shipments and forecasts/proactively communicate delays, changes, or other issues to customers.
Prepare and maintain shipping documents, invoices, reports, and other required documentation.
Maintain accurate inventory, order, production and shipping records.
Monitor customer requirements and communicate important account needs to the appropriate internal teams.
Assist with inventory checks and communicate product availability and inventory status to customers.
Coordinate returns, credits, claims, and customer complaints as needed.
Identify opportunities to improve customer service, communication, and operational processes.
Perform other administrative, customer-service, and warehouse-support duties as assigned.
Provide administrative and operational support to Operations Manager
Identify potential fulfillment delays, shortages, or discrepancies and communicate issues to the appropriate team.
Support food safety, quality, traceability, and documentation requirements.
Help develop and maintain standard operating procedures and fulfillment processes.
Track recurring operational issues and recommend process improvements.