Fulfillment Operations Supervisor
Grove Collaborative•Reno, NV
•$64,000 - $72,000•Onsite
About The Position
Grove Collaborative is looking for a hands-on, results-driven Fulfillment Operations Supervisor to join their team and help deliver exceptional experiences to customers nationwide. This role will oversee outbound operations and ensure the safety, performance, and engagement of the weekday shift (Monday through Thursday from 6:00 am - 4:30 pm, with flexibility expected). The supervisor will report to the Senior Manager of Fulfillment Operations and play a critical role in keeping the facility efficient, compliant, and aligned with Grove’s high standards of service.
Requirements
- 3–5+ years of leadership experience in fulfillment, distribution, or logistics, with proven success managing large teams (100+)
- A team-first, hands-on leadership style with high integrity and accountability
- Proven success managing competing priorities and navigating change
- Strong organizational skills and attention to detail
- Strong command of warehouse systems (e.g., WMS such as Manhattan, HighJump) and comfort with Microsoft Office Suite
- Working knowledge of LEAN, Kaizen, or similar continuous improvement methodologies
- Clear, professional written and verbal communication skills
- Drug Screening and Background Check Notice: You will play a key role in ensuring Grove maintains a safe, healthy, and productive work environment. As a result, any job offer for this role is conditional on successfully passing a drug test and a background screen before your start date. Additionally, you will be subject to random drug tests during your employment.
Nice To Haves
- Bachelor’s degree in Operations, Supply Chain, Engineering, or related field preferred
Responsibilities
- Lead daily operations for outbound fulfillment during assigned shift
- Ensure safe, accurate, and timely order fulfillment aligned with performance targets and KPIs
- Supervise and motivate a team of 100+ associates, driving productivity and quality while maintaining high morale
- Support employee development, training, and coaching—including recognition, performance feedback, and corrective actions
- Implement continuous improvement initiatives across workflows, safety, and warehouse systems
- Partner cross-functionally with HR, Safety, Facilities, and other department leaders to support shift execution
- Track and report production metrics, offering data-driven recommendations to improve processes
- Manage labor tracking, including reviewing timecards and attendance reports for accuracy
- Oversee the employee lifecycle on your team, including interviewing, onboarding and offboarding associates
- Ensure compliance with Grove’s safety protocols and operational policies
- Provide structured shift pass-downs and maintain documentation of hand-offs and incident reporting
Benefits
- Competitive benefits - medical, vision, dental
- Equity - shared success is core to our mission
- Flexible Paid Time Off - we care most about results
- Free VIP membership and 25% employee discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
