Fulfillment Supervisor

CUREXA - EAST LLC•Galloway, NJ

1d•$25 - $28•Onsite

About The Position

The Fulfillment Supervisor is a registered and certified pharmacy technician position who supports Curexa Pharmacy services through the management of pharmacy personnel and workflows. The position will assist the Operations Manager, in numerous aspects of pharmacy fulfillment services, including but not limited to, operating procedure, personnel management, and workflow management. Technical duties include, but are not limited to, workflow and service level management, staff development, and regulatory compliance. Responsible for delegating operational and regulatory tasks, directing fulfillment workflow, and other duties as assigned. Shall maintain a safe, clean and sanitary working environment by complying with Curexa policies and procedures, SOPs, NJ state Board of Pharmacy regulations and federal laws, and to facilitate Curexa’s growth and success of the pharmacy.

Requirements

18 years if age or older with High School Diploma/GED equivalent
Licensed as a registered as a Pharmacy Technician in good standing in New Jersey
Working knowledge of or experience operating fulfillment machinery and automated equipment (e.g., Kirby, Cent, MacTec, Parata)
Excellent written and verbal communication skills
Ability to read, write and speak English
Must be able to lift up to 25 lbs. over short distances
Body movements consist of walking, turning the head and torso, reaching, grasping, bending; and flexing the arms, legs, wrists and fingers. Standing for most of the shift.
Ability to accomplish tasks in a timely manner and with accuracy
Basic computer proficiency with the willingness to learn specific pharmacy-based computer software; Word and Excel proficiency is a plus
At least 2 years of previous management or supervisory experience
Project management skills, organization, and attention to detail

Responsibilities

Determine and ensure overall production’s workflow is maintained efficiently and adjust accordingly to align with defined service level goals relating to inventory replenishment and/or identified Service Level Agreement items; review daily operations metrics, KPI’s, and provided data when addressing workflow; share this information with Team Leads as warranted
Collaborates directly with Account Managers, Partner Support, Warehouse/Inventory/Purchasing, and Lab Operations Management staff to address and resolve partner service level, communication, logistics, and inventory issues in a timely fashion
Audit, monitor, and ensure all staff are following regulatory / quality standards / processes and policies in place as defined by Curexa’s Policy & Procedures, Quality Systems, and SOP’s
Lead weekly huddles with Pharmacist(s) and Team Leads to discuss workflow, staffing, and issues
Coach and develop Team Leads on workflow management, quality and regulatory compliance; hold one on ones with each Technician Lead (at least once monthly)
Hold monthly Staff meeting to communicate new or policy review, company updates, quality, and regulatory information to all staff; provide documented meeting agenda and attendance sheets to the regulatory designee
Monitor email and team chat(s) and provide communication responses, acknowledgement, or updates for requests from fulfillment staff, account managers, and upper management promptly (within an hour of request) via email or teams chat; ensure processes are in place for communication responses to occur during all of production working hours
Interview and hire staff to fill for approved budgeted positions
Set and approve work schedules to meet the needs of the business; approve PTO for all staff; monitor/update for missing clock in/out punches
Address via counseling (verbal and documented) with staff members who are non-compliant with Curexa’s policies, SOPs, quality standards, approved productivity metrics, or proper behavior
Conduct annual (and 30/60/90 day for new hires) performance reviews for staff in a timely and reasonable manner
Coordinate with trainer for new employee onboarding / training and existing staff certification, competency, and retraining
Address issues affecting team workflow promptly and escalate issue to proper upper management when applicable
In conjunction with Team Leads, handle and submit written request(s) for ordering of supplies / equipment to designated Purchasing Specialist or Inventory Manager
Coordinate with facilities for maintenance or Preventative Maintenance or directly with vendors of equipment for repairs or servicing when applicable; update, communicate, and coordinate with the Quality Control Manager for internal compliance documentation of equipment that is down or in need of repair or servicing
Assist in developing production metrics and standard times for reasonable completion of task(s)
Collect and report daily/weekly/monthly metrics to Operations Analyst and Manager, Operations
Communicate with Warehouse designated staff to coordinate delivery of required raw materials, packaging, and supplies
Support area’s workflow by filling, packaging, or labeling product; incorporating additional new preparations into area’s workflow as warranted
Supports the goals, policies, and standard operating procedures of the pharmacy
Works directly with the Manager, Operations or designated Quality/Regulatory Compliance personnel to implement and roll out new or changes/improvements to existing policies and procedures, maintain cleaning schedule, and address deficiencies identified via internal quality audits in timely fashion
Works directly with the Trainer(s) to schedule, identify, and re-enforce training/retraining of team members to ensure compliance, competency, and documentation of approved best standards of practice
Works directly with the Manager, Operations to continuously monitor and improve overall operational workflow to maintain and exceed Curexa’s defined Service Level targets
Monitors and assures work area is maintained as a safe, clean, and sanitary condition at all times; addresses any deviations from a safe, clean, and sanitary conditions immediately
Maintain confidentiality of all company information and ensure support personnel exercise equal discretion
Operate ethically and in compliance with all federal, state board of pharmacy and accreditation regulations and all USP 795 and USP 800 guidelines for an FDA 503a pharmacy