Senior Manager, Fulfillment Operations

Spinelli Kilcollin•Los Angeles, CA

2d•$110,000 - $125,000•Onsite

About The Position

Spinelli Kilcollin is a Los Angeles–based luxury jewelry brand known for its iconic linked rings, clean architectural designs, and commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown Los Angeles, with a focus on creating a positive, long-term impact on our industry, our community, and our customers. The Senior Manager, Fulfillment Operations owns the end-to-end fulfillment experience across Spinelli Kilcollin's retail, wholesale, and DTC channels — from order receipt and warehouse operations through packaging, inventory accuracy, and final delivery. Reporting to the COO, this is a hands-on leadership role: you'll manage a high-performing fulfillment team, own the systems and processes that keep orders accurate and on time, and partner closely with Client Care, E-Commerce, Finance, and Sales teams to ensure every order reflects the quality of the brand.

Requirements

6+ years of experience in fulfillment, warehouse, or operations management—preferably in luxury goods, apparel, or accessories, with exposure to DTC e-commerce
Proven experience building and leading a fulfillment or operations team
Strong working knowledge of order management, inventory, and warehouse systems (NetSuite preferred)
Analytical mindset with the ability to build and interpret fulfillment cost and performance data
Working familiarity with international shipping, customs, and trade compliance
Exceptionally organized, detail-oriented, and calm under the pressure of peak volume and time-sensitive orders
Clear, confident communicator with the ability to manage a team and multiple internal stakeholders simultaneously

Nice To Haves

Prior experience in fine jewelry or a comparable high-value, low-volume product category a plus

Responsibilities

Own day-to-day fulfillment operations for DTC, wholesale, and retail replenishment orders, ensuring accuracy, timeliness, and a level of presentation befitting the brand
Manage warehouse operations including receiving, put-away, picking, packing, and quality control, and Shipping
Set and maintain SLAs for order processing and fulfillment turnaround across all channels
Oversee inventory accuracy through regular cycle counts, reconciliation, and system audits
Build, manage, and develop a high-performing fulfillment team, including hiring, training, and performance management
Set clear goals and KPIs for the team, and foster a culture of accountability and continuous improvement
Create standard operating procedures and training materials to ensure consistency as the team and business scale
Own the order management and inventory systems (e.g., NetSuite, WMS) that support fulfillment operations, partnering with IT/Ops on improvements and integrations
Build and maintain dashboards and reporting to track order accuracy, fulfillment speed, cost per order, and inventory health
Identify inefficiencies in current fulfillment workflows and lead improvement initiatives from concept through implementation
Partner with Finance on fulfillment budget management, cost allocation, and forecasting
Oversee relationships with shipping carriers, 3PL partners, and customs brokers as needed to support timely, cost-effective delivery
Support carrier selection and contract negotiations, balancing cost, service levels, and reliability
Ensure baseline compliance with import/export and customs requirements for cross-border shipments, escalating complex trade matters to specialized brokers or counsel as needed
Partner with Sales and Client Care on post-purchase communications, delays, and issue resolution
Collaborate with Merchandising, Retail and Wholesale teams on replenishment planning and inventory allocation
Support demand and inventory planning in coordination with Operations and Finance

Benefits

Fully company-covered medical insurance through Blue Shield of California
Dental and vision coverage
Access to FSA and Dependent FSA accounts
A $500 annual health reimbursement for any out-of-pocket medical, dental, vision, or mental health expenses
15 days of PTO
6 days of paid sick leave
Summer Fridays
A generous holiday calendar
401(k) retirement savings plan with a 3% company match
Profit sharing
Generous employee discount on jewelry
Friends and family discount
Opportunity for team members to earn additional SK credits when company goals are met