Fulfillment Center Operations Manager

Outerspace•Phoenix, AZ

7h•Onsite

About The Position

Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. Outerspace is looking for a dedicated Fulfillment Manager to join our fast-growing team. This person will carry out responsibilities for ensuring operational excellence across multiple clients, delivering high service levels, and driving efficiency, accuracy, and scalability in day-to-day fulfillment activities. A successful candidate is a proactive, floor-oriented leader who thrives in a fast-paced warehouse environment, effectively leading teams, solving problems in real time, and ensuring accurate and timely execution of all fulfillment activities.

Requirements

5+ years of experience in fulfillment, warehouse, or distribution operations, preferably within a 3PL environment
Proven experience managing clients or business units simultaneously
Strong knowledge of WMS systems and warehouse operational best practices
Demonstrated leadership experience managing teams in a high-volume environment
Strong analytical, problem-solving, and decision-making skills
Excellent communication skills with both internal teams and external clients

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Responsibilities

Oversee end-to-end fulfillment operations, including receiving, inventory management, picking, packing, and shipping across multiple client accounts
Ensure all client SLAs and KPIs are consistently met, including order accuracy, on-time shipping, and inventory integrity
Act as the primary point of contact for client operational needs, ensuring high levels of customer satisfaction and responsiveness
Lead and develop warehouse teams, including supervisors and associates, fostering a performance-driven culture
Drive continuous improvement initiatives to optimize processes, reduce costs, and increase throughput
Monitor and analyze operational performance metrics, identifying gaps and implementing corrective actions
Manage labor planning, staffing, and scheduling to align with volume fluctuations and client demands
Ensure inventory control best practices, including cycle counts, reconciliations, and root cause analysis
Partner with cross-functional teams (Operations, Client Operations Management, IT, and Finance) to ensure seamless operations
Support onboarding of new clients, including process design, layout, and system integration
Ensure compliance with safety standards, company policies, and regulatory requirements
Perform other duties as needed