Area Manager, Fulfillment Operations

ShipBob, Inc.•North Aurora, IL

5h•$70,000 - $75,000•Onsite

About The Position

The Area Manager is a people-first leader responsible for managing and developing leads and associates in a fulfillment center. The role drives process improvement, maintains a safe work environment, tracks operational performance, fosters employee engagement, and develops the team. Area Managers gain exposure across departments and shifts to support operational and cultural excellence and help ShipBob serve clients while sustaining scalable growth. The role reports to the Operations Manager, Fulfillment Operations, who also serves as its backup. The position is based at 400 Smoke Tree Plz, North Aurora, IL 60542, with multiple shifts open. The schedule may include rotating shifts and non-traditional hours as needed. The targeted salary range is $70,000–$75,000, with eligibility to participate in the Company’s discretionary bonus plan. ShipBob also states that every full-time employee receives access to its AI and productivity tools from Day 1 at no cost.

Requirements

At least 2 years of people management and operational leadership experience in a high-volume 3PL fulfillment environment.
Ability to manage performance, provide feedback, and train and develop talent.
Solid computer skills and working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
Strong analytical skills and experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfort navigating and managing ambiguity.
Hard-working, focused on learning, detail-oriented, and passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
Ability to lift up to 50 pounds without restriction.
Ability to stand and walk continuously during shifts of up to 8–10 hours.
Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

Experience in ecommerce, retail, or manufacturing industries.

Responsibilities

Manage, build, and develop a team of 30 or more temporary and full-time warehouse associates.
Review weekly work forecasts and identify productivity requirements to meet building objectives.
Coordinate with other Area Managers to balance labor and operate an efficient shift while meeting goals.
Own operational metric reporting, including VCPO, UPH, OPH, on-time receiving and shipping, merchant SLAs, and injury rate; identify improvement opportunities, troubleshoot problems, and implement solutions.
Ensure teams are trained on processes and procedures, understand metrics and performance goals, and have their needs addressed; assign tasks, coach, hold associates accountable, and motivate the team.
Develop Lead associates by providing the tools, training, and resources needed to meet standards.
Promote onsite employee engagement by participating in activities, events, and programs that support workplace culture, a positive environment, and employee wellbeing.
Review and approve associate timecards daily.
Handle escalated issues and mitigate risk, resolving issues quickly and effectively.
Support safety programs and OSHA compliance.
Supervise daily workflows to ensure products are handled and stored according to safety and quality procedures; maintain hygiene and contamination-control standards and promote accountability.
Perform additional duties and responsibilities as necessary.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Paid maternity/parental leave
Paid holidays
Flexible time off
Paid sick leave
Wellness days (one day per quarter)
401(k) match
Eligibility to participate in the Company’s discretionary bonus plan
Access to AI and productivity tools at no cost from Day 1 for full-time employees