Area Manager, Fulfillment Operations
About The Position
The Replenishment Area Manager oversees replenishment activities in the fulfillment center, ensuring inventory moves accurately and efficiently from reserve storage to pick faces. The role drives safety, quality, productivity, inventory accuracy, and associate engagement while supporting daily operational goals and customer service expectations. It reports to the Senior Operations Manager, Fulfillment Operations, who also serves as backup for the role. The position is based at 400 Smoke Tree Plz, North Aurora, IL 60542. Two Monday–Friday schedules are available: 6:00 a.m.–4:00 p.m. or 3:30 p.m.–1:00 a.m. The manager leads replenishment workflows, inventory management, performance improvement, and cross-functional coordination, and supports staffing and operations during peak periods.
Requirements
- At least 2 years of leadership experience in warehouse, fulfillment, or logistics operations.
- Working knowledge of inventory management and replenishment processes.
- Experience leading teams in a fast-paced environment.
- Excellent analytical, communication, and problem-solving skills.
- Proficiency with WMS and operational reporting tools.
- Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
- Ability to lift up to 50 lbs without restriction.
- Ability to stand and walk continuously during shifts of up to 8–10 hours.
- Ability to bend, stoop, reach above, and push or pull frequently.
Responsibilities
- Oversee daily replenishment operations to ensure inventory is available in pick locations for customer order fulfillment and service-level commitments.
- Monitor replenishment queues, worklists, and inventory shortages to ensure timely, accurate task execution.
- Manage labor allocation and workflow priorities based on volume forecasts, order demand, and operational needs.
- Partner with Inbound, Picking, Inventory Control (ICQA), and Problem Solve teams to identify and resolve inventory issues affecting fulfillment.
- Drive performance against replenishment completion rates, location fill rates, productivity, quality, and inventory accuracy metrics.
- Proactively escalate risks and capacity constraints and implement corrective actions to minimize disruptions.
- Ensure replenishment tasks follow standard work, process controls, and quality requirements.
- Support peak operations through effective staffing, cross-training, and workload balancing across shifts.
- Identify process improvements to increase efficiency, reduce replenishment defects, and improve operational flow.
- Communicate operational performance, priorities, risks, and action plans to leadership and support teams.
- Supervise daily workflows to ensure products are handled and stored according to safety and quality procedures.
- Maintain compliance with hygiene and contamination-control standards and promote associate accountability.
- Support safety programs and OSHA compliance to maintain a safe work environment.
- Ensure accurate inventory movements and location integrity; resolve replenishment exceptions, shortages, and inventory discrepancies.
- Identify inventory root causes and implement corrective actions.
- Manage, coach, and develop Leads, Clerks, and Associates; set daily priorities and performance expectations.
- Support cross-training, engagement, and accountability.
- Track replenishment completion, productivity, inventory accuracy, labor utilization, safety, and backlog metrics.
- Drive continuous improvement and corrective actions to close performance gaps.
- Collaborate with Operations, ICQA, Inbound, and Support teams; communicate operational risks, staffing needs, and inventory concerns.
- Escalate issues and provide timely updates on action plans.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance
- Paid maternity/parental leave program
- Paid holidays
- Flexible Time Off Program
- Paid sick leave
- Wellness days (one day per quarter)
- 401(k) match
- Comprehensive benefits package
- Eligibility to participate in the Company's discretionary bonus plan, subject to Company plans and policies
- Access for full-time employees to AI and productivity tools at no cost
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
