Operations Manager, Fulfillment Operations

ShipBob, Inc.•North Aurora, IL

4h•$69,998 - $116,663•Onsite

About The Position

The Operations Manager is responsible for managing facility staff, fostering a positive work environment, ensuring customer satisfaction, and overseeing proper departmental operations. This is a hands-on role focused on expanding and supporting business success through strategies that increase productivity and help achieve revenue goals. The position reports to the General Manager, Fulfillment Operations, who also serves as the backup for the role. The role directs multiple operational functions, including distribution operations, customer service, human resources, and recruiting. It oversees performance metrics and continuous improvement, develops and manages team members, and ensures safety and product-related operational standards are followed. The role is based at 400 Smoketree Plaza, North Aurora, Illinois; multiple shifts are open.

Requirements

At least 4 years of leadership experience.
Experience with safety procedures in a distribution center environment.
Established track record of taking ownership and delivering results.
Understanding of Lean and Six Sigma.
Ability to lift up to 50 lbs without restriction.
Ability to stand and walk continuously during shifts of up to 8–10 hours.
Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

Degree in Business, Operations, Supply Chain, General Management, or a related field.

Responsibilities

Direct operational functions including distribution operations, customer service, human resources, and recruiting.
Ensure the facility meets and exceeds merchants’ expectations.
Manage performance KPIs, identify and track key metrics, and plan continuous improvement efforts.
Use data-driven reports and analyses to identify improvement opportunities, propose solutions, and address challenges and growth opportunities.
Hire, train, coach, and motivate facility team members; set team goals and manage performance.
Establish, follow, and enforce safety standards and procedures in compliance with legal requirements and a healthy work environment.
Share effective practices, competitive intelligence, business opportunities, and needs with other locations and headquarters.
Ensure operational processes—including receiving, storage, handling, and shipping—maintain product safety, quality, and legality.
Support adherence to standard operating procedures and ensure timely escalation of product-related issues.
Perform additional duties and responsibilities as necessary.