Fulfillment Operations Manager

Impilo • Philadelphia, PA

1d

About The Position

Impilo is a growing startup that manages procurement, kitting, provisioning, shipping, and refurbishment of connected medical devices used in remote patient care. The Fulfillment Operations Manager runs day-to-day warehouse operations across receiving, kitting, shipping, and returns/refurbishment. This is a hands-on, floor-based leadership role focused on building and improving operational processes, leading the team, and maintaining quality and operational excellence.

The manager leads and develops warehouse associates and shift leads; plans staffing and schedules against forecast volume and labor models; and delivers throughput, accuracy, and on-time targets. The role drives process improvement using Lean and Six Sigma tools, partners with Quality in a regulated environment, tracks and reports operational KPIs, and represents floor operations in initiatives such as WMS migration, new kit launches, device provisioning programs, and layout or racking changes. The manager also owns team training, onboarding, and cross-training.

Requirements

• At least 4 years of experience in warehouse, fulfillment, or distribution operations.
• At least 2 years leading teams and running shifts.
• Demonstrated experience improving a process and validating the improvement with data.
• A coaching mindset and ability to develop an effective team.
• Comfort with ambiguity and change, including setting priorities and developing processes without a fully established playbook.
• Comfort using Excel or Google Sheets and WMS reports, and ability to build a simple model to support a case.
• Clear written communication and ability to write usable SOPs.

Nice To Haves

• Experience in medical device, healthcare, pharma, or another regulated environment, including ISO 13485, FDA QSR/cGMP, HIPAA, or GDP.
• Experience with kitting, light assembly, or returns/refurbishment.
• Experience with a WMS implementation or migration.
• Startup or high-growth experience scaling an operation.

Responsibilities

• Lead, coach, and develop warehouse associates and shift leads; run daily huddles, set expectations, provide real-time feedback, and support career growth.
• Build and run shift schedules against the labor model, matching staffing to forecast volume across receiving, kitting, shipping, and RMA/refurbishment.
• Meet daily throughput, accuracy, and on-time targets.
• Use Lean and Six Sigma tools, including root cause analysis, time studies, standard work, and 5S, to reduce errors, rework, and wasted motion.
• Convert process-improvement findings into updated SOPs and training.
• Partner with Quality on complaints, CAPAs, PHI incident prevention, quarantine and decommission workflows, and audit readiness.
• Define, track, and report KPIs, including units per labor hour, order accuracy, dock-to-stock, on-time ship, refurb yield, and complaint rate; share results with the team.
• Represent floor operations in the WMS migration, new kit launches, device provisioning programs, and layout or racking changes.
• Pilot and time new workflows, then scale effective processes.
• Own team training, including onboarding and cross-training associates to support shifting workloads.

Benefits

• Employer contribution toward medical plan premiums.
• Dental and vision benefits.
• 401(k).
• Commuter benefits.
• Real ownership and a direct line to leadership.
• Room to grow with the company as it adds sites, programs, and capabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed