Area Manager, Fulfillment Operations

ShipBob • Fort Worth, TX

1d • Onsite

About The Position

The Area Manager, Fulfillment Operations oversees inventory control processes and develops a team of associates at ShipBob’s Innovation Center. The role drives process improvement, supports a safe work environment, and tracks performance and employee engagement. It reports directly to the Manager, SFN Quality and oversees all ICQA Associates; the Manager, SFN Quality is the backup for the role.

The position is based at 11401 Harmon Rd., Fort Worth, Texas. The manager must be willing to work any shift, including nights and weekends, and rotating or non-traditional hours as business needs require. The role is responsible for site-level hazard and risk analysis, product traceability, inventory accuracy, and conformance to product safety standards. It is also the site’s key contact for product integrity investigations and documentation. Additional duties may be assigned as necessary.

Requirements

• At least 2 years of people management and operational leadership experience in a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, and train and develop talent for professional growth.
• Solid computer skills and working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfort navigating and managing ambiguity.
• Hard-working, detail-oriented, eager to learn, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Willingness to work rotating shifts and non-traditional hours as needed to support business operations.

Nice To Haves

• Preferred experience in ecommerce, retail, and manufacturing industries.

Responsibilities

• Lead a daily standup at the start of the shift and use data to assign daily tasks to ICQA associates.
• Track ICQA associates’ task progress and provide follow-up training where needed.
• Explain task best practices and their importance to associates.
• Produce weekly reports describing incorrect practices and other issues that could lead to lost inventory.
• Work with the Network ICQA Manager to summarize issues and report them to the General Manager.
• Provide feedback to the SCO team about processes or tools needed to improve inventory control.
• Respond quickly and accurately to Jira tickets raised by the Merchant Care team, coordinating with operations teams when necessary.
• Coach the Merchant Care team when tickets do not align with established processes.
• Complete daily and weekly tasks, minimize credits for lost inventory, achieve a 98% rate of Jira tickets solved according to SLA, and ensure missing-inventory research is completed within 24 hours.
• Oversee site-level hazard and risk analysis activities.
• Maintain and verify product traceability, inventory accuracy, and conformance to product safety standards.
• Serve as the site’s key contact for product integrity investigations and documentation.
• Oversee and develop ICQA Associates.
• Perform additional duties and responsibilities as necessary.

Benefits

• Medical, dental, vision, and basic life insurance.
• Paid maternity/parental leave program.
• Paid holidays and flexible time off program.
• Paid sick leave.
• Wellness days (one day per quarter).
• 401(k) match.
• Comprehensive benefits package.
• Opportunity to participate in the Company’s discretionary bonus plan, subject to Company plans and policies.
• Access for full-time employees to AI and productivity tools at no cost from Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed