Area Manager, Fulfillment Operations
About The Position
ShipBob's Area Manager, Fulfillment Operations oversees inventory control processes and develops a team of associates in an Innovation Center. The role drives process improvement, maintains a safe work environment, and tracks performance and employee engagement. It reports directly to the Manager, SFN Quality and oversees all ICQA Associates; the Manager, SFN Quality is the backup for this role. The position is based at 11401 Harmon Rd., Fort Worth, Texas. The manager must be willing to work any shift, including nights, weekends, rotating shifts, and other non-traditional hours as business demands require. The role also oversees site-level hazard and risk analysis, maintains and verifies product traceability and inventory accuracy, ensures conformance to product safety standards, and serves as the site's key contact for product integrity investigations and documentation.
Requirements
- At least 2 years of people management and operational leadership experience in a high-volume 3PL fulfillment environment.
- Ability to manage performance, deliver feedback, and train and develop talent for professional growth.
- Solid computer skills and working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
- Strong analytical skills and experience tracking and achieving KPIs.
- Excellent attention to detail and communication skills.
- Comfort navigating and managing ambiguity.
- Hard-working, detail-oriented, committed to learning, and passionate about helping small businesses compete online.
- Ability to build and maintain relationships with business stakeholders and carrier partners.
- Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
Nice To Haves
- Preferred experience in ecommerce, retail, and manufacturing industries.
Responsibilities
- Run a daily standup at the start of the shift and use data to assign daily tasks to ICQA associates.
- Track ICQA associates' task progress, provide training as needed, and explain task best practices and their importance.
- Produce weekly reports on incorrect practices and other issues that could lead to lost inventory; work with the Network ICQA Manager to summarize issues and report them to the General Manager.
- Provide feedback to the SCO team about processes or tools needed to improve inventory control.
- Respond quickly and accurately to Jira tickets raised by the Merchant Care team, coordinating with operations teams when necessary.
- Coach the Merchant Care team when tickets do not align with company processes.
- Complete daily and weekly tasks, minimize credits for lost inventory, achieve a 98% rate of Jira tickets solved according to SLA, and ensure research into missing inventory is completed within 24 hours.
- Oversee site-level hazard and risk analysis activities.
- Maintain and verify product traceability, inventory accuracy, and conformance to product safety standards.
- Serve as the site's key contact for product integrity investigations and documentation.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance.
- Paid maternity/parental leave program.
- Paid holidays and flexible time off program.
- Paid sick leave.
- Wellness days (one day per quarter).
- 401(k) match.
- Opportunity to participate in the Company's discretionary bonus plan, subject to Company plans and policies.
- Access for full-time employees to AI and productivity tools at no cost.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
