GM

Arby's (AES Restaurants)•Rock Hill, SC

21d

About The Position

AES Restaurant Group, LLC, a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states, is seeking a Restaurant General Manager. The manager leads the restaurant team to create a positive work environment and dining experience, and supports the development, safety, and well-being of team members through coaching, mentoring, and care. The role focuses on delivering excellent guest service, hiring and developing employees, using AES systems to manage projections and schedules, maintaining cash and inventory controls, and achieving service, operational, and financial goals. Performance areas include operations, profit and loss, guest satisfaction, speed and quality of service, workplace safety, and managing food and labor variances. The position requires a reliable vehicle and valid driver’s license, and ServSafe certification or the ability to obtain it. Physical requirements include working in warm and cold temperatures, standing for 8–10 hours, lifting up to 50 pounds, climbing ladders for general maintenance, and performing bending, squatting, twisting, pulling, and reaching motions.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully with guests and team members.
Skills in coaching and developing, hiring and staffing, leadership, listening, and delegating responsibility.
Emotional resilience and patience.
Ability to work in a fast-paced environment and think on your feet.
High standards of integrity and customer satisfaction.
P&L, operations, and restaurant management skills.
Ability to manage food and labor costs.

Responsibilities

Ensure the team provides outstanding service and satisfies guests.
Hire, train, and coach the team.
Use AES systems to operate the restaurant, including preparing accurate projections and schedules.
Implement restaurant controls, especially for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Manage performance in operations, profit and loss, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Monitor food and labor variances and take appropriate action to improve results.
Follow government regulations, employment law, food safety requirements, operational policies, and cash policies, and implement accounting controls.
Coach, mentor, and support the development, safety, and well-being of team members.