Collision General Manager
About The Position
The General Manager leads and maintains the Collision Center’s day-to-day operations in compliance with established policies and procedures, with accountability for providing an exceptional customer experience. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism. The General Manager works in alignment with all team members and leads by example. The role oversees the facility’s budget, sales, profits, expenses, accounts payable and receivable, staffing, repair estimates, capacity, production flow, facility cleanliness, equipment maintenance, training, safety, and customer satisfaction. The position also participates in staff, health and safety, and managers’ meetings, and attends training recommended by senior leadership. The job description notes that duties and responsibilities may change at any time.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
- Ability to meet the physical demands of the job’s essential functions; reasonable accommodations may be made.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budget.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver formal annual and informal monthly performance reviews.
- Monitor and maintain all accounts payable and accounts receivable relating to the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor required maintenance for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear appropriate safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix is within established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective on Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
