General Manager II - Store 1653 Rochester, NY

Advance Auto Parts•Rochester, NY

3d•$69,400 - $85,000

About The Position

The General Manager is a professional-level sales and management role responsible for supporting both sides of the business. The position requires knowledge of store systems, automotive systems, and parts, as well as the ability to identify, troubleshoot, and provide project assistance for DIY customers. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on business needs. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentages.
Ability to work a variety of days, evenings, and weekends as needed.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Safety knowledge and skills.
Ability to become ASE P2 certified or achieve ASE-ready equivalent.
Ability to execute and train store operational processes, procedures, inventory systems, store equipment, and POS and parts lookup systems.
Ability to review and analyze business reports, including P&L statements.
Ability to perform the physical demands of the role, including walking or standing predominantly; talking and hearing; handling or feeling; reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; frequently lifting or moving up to 50 pounds; and occasionally lifting or moving up to 100 pounds.
Ability to perform work that requires close, distance, and color vision, depth perception, and adjustment of focus.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Ability to use Microsoft PowerPoint effectively.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including team check-ins and coaching, floor and phone management, task assignment and follow-through, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train on project and product quality recommendations, store operations and procedures, testing and diagnostic equipment for DIY services, inventory systems, store equipment, POS, and parts lookup systems.
Review and analyze profit and loss (P&L) statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.
Hold others accountable, inspect work quality, and provide inspiring feedback.