Assistant General Manager

CLIMB NASHVILLE LLC • Nashville, TN

22d • Onsite

About The Position

The Assistant General Manager is a leadership position responsible for creating an exceptional member and guest experience while leading the Indoor Guide team. The role builds on the Senior Indoor Guide position, continuing to lead from the floor while taking ownership of team development, daily operations, events, member experience, and facility standards. The Assistant General Manager works closely with the General Manager to keep the gym running smoothly and ensure Climb’s standards are consistently met.

Climb is a Nashville-based climbing company with five locations across Nashville, Murfreesboro, and Bentonville. Its mission is to be a catalyst for community through personal transformation, and its vision is to connect people and movement.

Requirements

• Valid Climb Lead Approval as a Tester.
• Valid CPR/First Aid certification.
• Availability to work evenings and weekends.
• Positive, energetic, and passionate about climbing and community.
• Strong communication and customer-service skills.
• Organized and comfortable managing multiple priorities.
• Confidence coaching teammates and holding them accountable.
• Proactive, dependable, and willing to do what needs to be done.
• Interest in growing as a leader.

Nice To Haves

• Bachelor of Science in Business Management or Outdoor Recreation, or significant relevant education or experience.
• Three or more years of management experience.
• Experience implementing and executing policies, initiatives, and corporate strategy.
• Experience with conflict resolution.
• Experience delegating and tracking tasks.
• Experience as an Indoor Guide who understands Climb’s standards.

Responsibilities

• Lead, coach, train, and develop the Guide team.
• Assist with Guide hiring, onboarding, scheduling, and accountability.
• Own the member and guest experience.
• Resolve member concerns and serve as a point of escalation.
• Coordinate and lead groups, parties, Community Nights, and events.
• Oversee cleanliness, organization, and operational standards.
• Support retail, inventory, purchasing, cash handling, and administrative responsibilities.
• Identify work that needs to be done, delegate effectively, and follow through.
• Work closely with the General Manager to keep the gym running smoothly and ensure company standards are met.

Benefits

• Paid time off (PTO) and sick leave.
• Complimentary Climb membership plus one additional membership.
• Industry discounts.
• Eligibility for applicable company benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed