General Manager Jobs

About The Position

Requirements

• College degree in business administration, transportation or related field required.
• 8+ years of demonstrated success in leading large teams, developing and retaining key employees.
• Prior experience championing and participating in diversity, equity, inclusion and justice principles and practices.
• Good negotiation skills and attention to detail.
• Prior experience managing a budget including P&L responsibility; analyzing data and overseeing marketing and sales initiatives.
• Strong computer aptitude: high proficiency in Microsoft 365 applications and prior project management software utilization.
• Excellent written and verbal communication with strong presentation skills.
• Must have demonstrated leadership experience and history of successfully developing and retaining key employees.
• Must be able to perform field visits and travel to client/vendor meetings.
• This role requires an on-site presence in the office to address ad-hoc, in-person requests and personnel matters.
• This role routinely uses standard office equipment such as computers and digital screens.
• Must be able to lift up to 20lbs.
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person, see details of objects that are less than a few feet away, stand or sit for several hours straight at a time, and bend or stoop as necessary.

Nice To Haves

• Advanced degree a plus.
• Experience working with government, businesses, and non-profits strongly preferred.
• Passion for bikes or sustainability a plus.

Responsibilities

• Lead the development of goals and strategy for Madison BCycle as part of overall Bike Transit operations to ensure the overall success of the Madison BCycle system.
• Lead the development of local system goals and strategy in collaboration with local staff, Bike Transit Central team, the City of Madison, Fitchburg, Monona and others, Sponsors and other key stakeholders.
• Participate in the development and implementation of equitable bike share initiatives.
• Regularly review pricing and customer service policies; recommend modifications and coordinate implementation with management team.
• Listen to customers: develop tools and metrics to reduce instances of customer issues and increase satisfaction.
• Work closely with Madison BCycle Operations Manager to ensure operational integrity of the system. Set clear expectations for outcomes and productivity, and successfully lead the team to deliver on them.
• Build upon the culture of the Madison BCycle team in alignment with Bike Transit’s mission, vision and values.
• Support the scalable growth of the company by developing and enabling the success of each member of the team.
• Inform and support human resource modeling, planning, and training to ensure local adoption of policies and practices that facilitate a positive employee life cycle.
• Grow the business by building partnerships with municipal stakeholders, program sponsors, and community partners.
• Work closely with the Director of Business Development in identifying, pursuing, and maintaining revenue-generating partnerships at the local level.
• Analyze financial performance to identify areas for improvement; develop plans in collaboration with key stakeholders and implement.
• Monitor and manage budget in collaboration with finance department.
• Manage sponsorship relationships; ensure contract compliance.
• Manage advertising relationship with selected vendors; coordinate activities for successful advertising programs between Madison BCycle, advertising customers, prospects and local staff and Bike Transit.
• Perform weekly reporting and analysis to identify opportunities for growth and improvement across the business.
• Provide program reporting to BCycle and BTS senior leadership.
• Develop processes to track metrics and measure growth.
• Use internal and external metrics to project growth opportunities.

Benefits

• Competitive compensation package
• Affordable medical, dental, and vision insurance options
• 401k with up to 4% employer match
• 4-Day work week
• 3 weeks PTO + 7 days sick time off per year
• Paid parental leave