Front Desk Jobs

About The Position

Requirements

• High school diploma or equivalent
• Demonstrated customer service, communication, and interpersonal skills
• Basic computer proficiency and ability to learn recreation management and point-of-sale systems
• Ability to handle routine transactions accurately and follow cash-handling and information-security procedures
• Ability to remain composed, organized, and attentive in a busy service environment

Nice To Haves

• Experience in customer service, hospitality, recreation, retail, or front-desk operations
• Experience with access-control, recreation management, registration, or point-of-sale software
• Current CPR/AED and First Aid certifications

Responsibilities

• Creates a positive first impression for recreation facility patrons and guests.
• Supports access control, answers questions, processes routine transactions and registrations, maintains accurate records, and helps keep the entry and service areas organized, secure, and welcoming.
• Greets patrons and guests and provides courteous, accurate, and timely assistance.
• Verifies identification, eligibility, membership, guest, and access information using established procedures.
• Answers telephone, in-person, and approved electronic inquiries and directs complex questions to the appropriate staff member.
• Processes routine sales, registrations, equipment checkout, reservations, and other front-desk transactions as assigned.
• Operates access-control, point-of-sale, recreation management, telephone, and communication systems after training.
• Maintains accurate transaction, access, equipment, lost-and-found, and shift records.
• Operate washing and drying machines to clean facility equipment.
• Perform routine inspections of equipment for damage or malfunction, reporting any issues to management promptly.
• Assist with inventory management, including restocking supplies and ordering new equipment when needed.
• Monitors the entry area and promptly reports access concerns, hazards, suspicious activity, or policy violations.
• Explains facility schedules, programs, services, and basic policies using approved information.
• Maintains the cleanliness, organization, security, and professional appearance of the welcome desk, equipment issue and lobby area; Organizes equipment and supplies.
• Responds to emergencies and incidents according to established procedures and provides requested support to on-duty leadership.
• Protects confidential and payment-related information in accordance with established procedures.
• Communicates unresolved patron needs, system issues, and shift follow-up items to the supervisor.
• Attends required training, staff meetings, and emergency drills.
• Performs other related duties as assigned.

Benefits

• Competitive benefits package