Front Desk Agent - Uma House By Yurbban South Beach

Yurbban Hospitality Group • Miami Beach, FL

25d • Onsite

About The Position

Yurbban Hospitality Group is hiring a full-time Front Desk Agent for Uma House By Yurbban South Beach, an in-house, on-site position in Miami Beach, Florida. The agent supports daily Front Office operations and delivers attentive, professional service while helping create memorable guest experiences. The role includes guest communications, check-in and check-out, cashier operations, documenting and following up on guest preferences and requests, and resolving complaints and operational issues. The agent also maintains organized Front Office spaces, follows brand, safety, maintenance, and emergency procedures, supports new-employee training, and participates in team meetings, company initiatives, and community events. This is a long-term, hourly, non-exempt position with benefits according to the company handbook.

Requirements

• At least 3 years of hospitality industry experience, preferably in a Front Desk or guest-facing role.
• Excellent written and verbal English communication skills.
• Good Spanish proficiency.
• Familiarity with hotel Property Management Systems (PMS) and computer applications.
• Ability to use computers and point-of-sale systems to manage guest information and daily operations.
• Strong organizational skills, attention to detail, and ability to multitask and prioritize in a fast-paced environment.
• Excellent interpersonal skills and a friendly, service-oriented attitude.
• Ability to work independently and collaborate effectively with other departments.
• Ability to remain calm, observant, and solution-oriented when handling guest concerns, emergencies, or stressful situations.
• Flexibility to work varying schedules, including weekends and holidays, according to operational needs.
• Ability to stand or walk during eight-hour shifts and perform bending, reaching, twisting, pushing, and pulling.
• Ability to safely lift up to 50 lbs without assistance and push or pull up to 150 lbs using appropriate equipment, with or without reasonable accommodation.
• Willingness to follow health and safety procedures and use Personal Protective Equipment (PPE) when required.

Nice To Haves

• Additional language skills are a plus.
• Experience with Opera, GoConcierge, Nuvolo, Microsoft Word, Excel, and Outlook is preferred.

Responsibilities

• Manage daily Front Office operations, including check-in, check-out, guest assistance, escorting, and cashier operations according to Yurbban Hospitality Group standards.
• Respond promptly and professionally to guest inquiries by phone, email, and OTA platforms, answering calls within three rings.
• Manage guest requests and preferences, accurately document special arrangements, and ensure timely follow-up.
• Handle guest complaints and operational issues, track resolutions, identify recurring concerns, and report relevant trends.
• Keep Front Office areas, workspaces, and storerooms clean, organized, and presentable.
• Deliver prompt, friendly, attentive guest service; communicate clearly and provide accurate information.
• Collaborate with colleagues and other departments, remaining calm and using sound judgment during emergencies or challenging situations.
• Follow brand standards, Front Desk procedures, health and safety regulations, maintenance protocols, and emergency procedures.
• Support the training and development of new employees according to company standards.
• Participate in mandatory team meetings, company initiatives, and community events supporting corporate social responsibility goals.
• Protect confidential guest information, follow proper document disposal procedures, and perform additional duties assigned by management.

Benefits

• Paid time off.
• Paid holidays.
• Birthday off.
• Discounts on national and international stays for the employee, family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.
• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• Quarterly afterworks and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed