Front Desk

Dave & Buster's•Houston II, TX

10d•$7 - $12

About The Position

The Front Desk and Host position creates a positive, welcoming first impression for Guests at Dave & Buster’s. Team Members guide Guests through retail, game rental, and dining experiences, helping manage the flow of Guests and supporting an enjoyable visit. The role combines guest service with coordinating seating, wait times, transactions, merchandise sales, and related front desk activities.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to clearly articulate greetings, requests for assistance, and farewells to Guests.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must be friendly and able to smile frequently.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests with a positive attitude and enthusiasm when they arrive, and bid them farewell as they leave.
Coordinate game rentals, merchandise sales, telephone inquiries, and other Guest needs.
Check that Guests are satisfied and invite them to return.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including menus and necessary supplies.
Discuss problem areas with the Manager and promptly inform the immediate supervisor of significant problems or unusual matters.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members.
Notify the Manager about Guests who appear unhappy.
Assist other Team Members as needed or as business dictates.
Support table turn timing by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors, helping and directing them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly, process transactions, and reconcile monies from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.