Front Desk

Dave & Buster's Inc.•San Jose, CA

11d•$19 - $21

About The Position

The Front Desk/Host position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role guides Guests through retail, game rental, and dining experiences, while delivering a friendly and efficient experience in a fast-paced environment. The position coordinates guest flow, seating, wait times, transactions, merchandise sales, and communications with Guests and Team Members. Restaurant, retail, or cashier experience is preferred but not required.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be friendly and able to smile frequently.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must lift and carry up to 30 pounds.
Must move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must reach, bend, and stoop frequently.
Restaurant, retail, or cashier experience is preferred but not required.

Nice To Haves

Restaurant, retail, or cashier experience.

Responsibilities

Greet Guests warmly upon arrival, assist them with their needs, and bid them farewell while checking that their visit was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the Front Desk/Host area for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; ensure menus are stocked, clean, and maintained; check and restock supplies; and bring areas up to standard.
Discuss problem areas with the Manager and notify the Manager about Guests who appear unhappy.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business requires.
Scout for open tables, bus and clean tables as needed, and rotate seating according to guidelines to support balanced and fair seating and timely table turns.
Manage the flow of Guests from the front doors, direct Guests as needed, and communicate wait-time information to Guests, Team Members, and Managers.
Deliver silverware when Guests are seated.
Process Guest transactions efficiently and accurately, including calculating bills, reconciling monies from assigned banks, and completing accurate To Go order transactions.
Sell merchandise from the Front Desk, if applicable.
Communicate effectively with multiple Guests, generate enthusiasm for Dave & Buster’s, and respond calmly to dissatisfied Guests while bringing issues to the Manager’s attention.
Follow dress guidelines and maintain a neat, clean, and professional appearance.