Front Desk Associate

Planet Fitness•Portsmouth, NH

27d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests, helping create an exceptional “Judgement Free” member experience. The role combines welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming club environment. Associates learn through online and hands-on training and are expected to work collaboratively, follow club policies, and contribute to a safe and healthy workplace.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Positive, upbeat, and service-oriented attitude, with a genuine desire to help members, guests, and coworkers.
Clear communication, active listening, empathy, patience, kindness, integrity, and respect.
Punctuality, reliability, and dependability.
Ability to work as part of a team and support others.
Ability to learn quickly and apply training.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to encounter toxic chemicals during a shift and frequently clean and sanitize equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions, concerns, and check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.
Complete online and hands-on training and support fellow team members.