Front Desk Agent (Home 2 Suites SRQ) Part Time

Lexima•Sarasota, FL

26d

About The Position

The Front Desk Agent provides attentive, courteous, and efficient service to guests before arrival and throughout their stay, while maximizing suite revenue and occupancy. The role handles guest check-ins and check-outs, inquiries, reservations, requests, and complaints; helps ensure guest satisfaction; manages suite inventory; and supports efficient hotel operations. The agent must be familiar with hotel services, amenities, policies, rates, promotions, groups, and emergency procedures, and communicate professionally with guests and hotel staff.

Requirements

High school diploma or equivalent.
Knowledge of accounting principles.
Experience handling cash, accounting procedures, and general administrative tasks.
Ability to assimilate complex information and data from disparate sources and adjust it to meet particular needs.
Ability to anticipate, prevent, identify, and solve workplace problems.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to listen to, understand, clarify, and resolve concerns raised by clients, guests, and coworkers.
Effective oral and written communication skills.
Must be fluent in English.
Must have a valid driver’s license.
Must be able to work weekends and holidays.
Frequently stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
Occasionally lift and/or move up to 25 pounds.
Must have the vision abilities required for close, distance, and color vision, peripheral vision, depth perception, and adjusting focus.
Must be able to stand for the entire shift.

Nice To Haves

A degree emphasizing Hotel Management, Hospitality Management, or a related field.
Previous hospitality experience.

Responsibilities

Provide attentive, courteous, and efficient service to guests before arrival and throughout their stay.
Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Respond to guest requests, problems, complaints, and accidents, and follow up to ensure guest satisfaction.
Answer guest inquiries about hotel services, amenities, and the area.
Arrange delivery of packages, mail, and messages to guests as needed.
Follow Lexima/Brand credit policies and compliance standards.
Stay aware of rates, packages, special promotions, in-house groups, and closed-out or restricted dates.
Obtain required information when taking room reservations and follow rate-quoting guidelines.
Operate relevant aspects of the front desk computer system.
Contribute to guest satisfaction surveys and meet expectations in the mystery call process.
Demonstrate appropriate phone skills and follow Lexima/Brand selling guidelines during inquiry calls.
Follow up on wait-list reservations and manage suite inventory.
Complete the shift responsibility checklist and keep the front office clean and organized.
Participate in employee meetings, events, and other functions required by management.
Learn and follow Lexima/Brand policies, hotel rules, terminology, amenities, and services.
Understand emergency procedures and be prepared to assist when necessary.
Operate radios efficiently and professionally, using proper radio etiquette when communicating with employees.
Handle cash correctly and accurately at the front desk.
Perform other duties as requested by management.