Front Desk Agent-2

Margaritaville Hotel Kansas City•Kansas City, KS

3d•Onsite

About The Position

The Front Desk Agent is the welcoming face of the hotel and helps ensure guests feel valued and cared for from arrival. The role provides exceptional customer service, handles guest arrivals and departures, responds to inquiries and concerns, and helps guests make the most of hotel amenities and local attractions. The agent collaborates with other departments to support seamless guest experiences and maintains an organized front desk while accurately processing cash and credit card transactions.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs efficiently and accurately.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Recommend and provide information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and take a proactive approach to guest satisfaction.