Front Desk Associate

Planet Fitness•Mint Hill, NC

13d•Onsite

About The Position

At Planet Fitness, the purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. The company aims to provide a welcoming workplace where team members can be themselves, feel supported, grow, and achieve more together, guided by its PLANET Principles. The Front Desk Associate provides a superior level of customer service to members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on their fitness journeys, handling membership and retail transactions, maintaining clean and safe club facilities, and contributing to a positive team environment. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and movement throughout the club during the shift.
Continual in-person or telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to frequently clean and sanitize equipment and facilities.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and help with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours, assessing their membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly addressing cleanliness concerns and safety or policy issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.