Front Desk Associate

Planet Fitness • Alamogordo, NM

7d • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, foster positive member satisfaction and loyalty, and promote the mission, vision, and values of Ignite Fitness Holdings-Planet Fitness. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. The associate welcomes and assists members, handles telephone inquiries and customer concerns, maintains club cleanliness, processes payments, and promotes products and special offers. The position is part-time in Alamogordo, New Mexico, with a rotating schedule based on club needs. Initial training hours may vary. Availability should be discussed with the Hiring Manager or noted on the application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfort working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and bid farewell to members in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Help maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating the benefits of products and special promotions.
• Answer customer questions and clearly explain business procedures and policies.

Benefits

• Competitive salary
• 401(k) plan
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (applicable to full-time positions)
• Paid time off (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED