Front Desk Associate

AC by Marriott Kierland/Scottsdale (OTO Development)•Scottsdale, AZ

7d•$16 - $17

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a smooth workflow, handles cash and credit card transactions securely and accurately, and anticipates guests’ needs to maximize their experience. The associate works with team members to create a hospitable, approachable, customer-focused environment. The position is physically demanding and involves standing, sitting, walking, bending, lifting, and squatting for extended periods. It requires little to no travel outside the property and surrounding area. The property is managed by OTO Development.

Requirements

Enjoy working with people and go above and beyond to meet guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, and do what is needed to ensure a positive guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.