Front Desk Receptionist Jobs

About The Position

Requirements

• Strong customer service skills.
• Strong organizational skills.
• High school diploma or equivalent.

Nice To Haves

• Experience as a receptionist, front office representative, or in a similar role; preferred but not required.
• 0–2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.

Responsibilities

• Provide high-quality customer service while following safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls according to National Vision protocol.
• Process and understand managed care plans and obtain document information from insurance companies as needed.
• Provide customers with basic, accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File patient records daily and pull files for the next day's appointments.
• Check order status and notify customers when orders arrive or are delayed.
• Keep the reception area tidy and presentable, with necessary materials available.
• Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
• Participate in regularly scheduled mandatory communication meetings.

Benefits

• Competitive pay
• Bonus opportunities
• 401(k) retirement savings with company match
• Stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs
• Access to educational courses
• Internal promotion and career advancement opportunities