Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Excellent written & verbal communication skills
• Consistent positive attitude
• Ability to problem solve & multi-task
• Ability to work well independently, & as part of a team
• Competent level of IT proficiency
• Ability to stand for long periods of time
• Must be available on weekends & holidays
• Prolonged periods of standing at front desk and working on a computer.
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Nice To Haves

• Previous experience in customer service is a plus

Responsibilities

• Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions.
• Performs all front desk duties including check-in, check-out, room assignments, and guest key issue.
• Verify charges, collect payment and post to the corresponding guest folio in an accurate and efficient manner.
• Assist in the coordination and support of other departments as necessary.
• Respond to and resolve guest complaints, creatively solve problems, anticipate, recognize, evaluate, and resolve potential difficulties.
• Create, change, and understand guest & group reservations.
• Maintain the appearance and operations of the front desk, lobby, and gift shop.
• Attend periodic department trainings & meetings.
• Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Provide genuine hospitality – engage with guests, create experiences, and deliver exceptional customer service.
• Other related duties as assigned.

Benefits

• Comprehensive benefit package