Front Desk Supervisor
About The Position
Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen. White Elephant Aspen is seeking a dedicated and detail-oriented Front Desk Supervisor to lead the front office operations of our luxury boutique property. This is a critical role ensuring the smooth transition between guest experiences, safety protocols, and back-of-house operations. If you thrive in a leadership role, are calm under pressure, and have a passion for delivering exceptional guest service—especially during the quieter hours—this opportunity is for you.
Requirements
- Prior front desk or hotel supervisory experience, preferably in luxury or boutique properties
- Strong communication and decision-making skills
- Comfortable working independently and leading a small overnight team
- Familiar with hotel software (Maestro and ALICE a plus)
- Calm, professional demeanor with a guest-first attitude
- Able to navigate Aspen’s seasonal demands and environmental conditions
Responsibilities
- Oversee front desk and guest services operations
- Serve as the point of contact for guest needs and issues
- Support and guide front office staff, ensuring service standards are upheld
- Perform audits and ensure accurate record-keeping
- Coordinate with housekeeping, security, and engineering for any urgent needs
Benefits
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
