Front Desk Agent

EOS•Tuscaloosa, AL

25d•Onsite

About The Position

The Front Desk Agent works at Home2 Suites by Hilton Tuscaloosa Downtown in Tuscaloosa, Alabama, in a full-time, year-round position. This role provides welcoming, efficient guest service while supporting front desk operations, resort communications, and the overall guest experience. Flexible scheduling is required, including nights, weekends, and holidays.

Requirements

High school diploma or GED.
Strong communication and interpersonal skills, with a guest-first mindset.
Intermediate to advanced computer proficiency, including the ability to use Microsoft 365.
Ability to handle multiple tasks in a fast-paced environment.
Detail-oriented, organized, and reliable.
Maintain a professional appearance.
Availability for flexible shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Previous front desk, hospitality, or customer service experience is preferred.

Responsibilities

Greet and welcome guests warmly and provide excellent customer service.
Process check-ins, check-outs, and reservations accurately and efficiently.
Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
Handle payments, process transactions, and maintain accurate records.
Assist with resolving guest concerns or complaints professionally and efficiently.
Sort and forward resort comments, suggestions, and complaints to the Resort Manager.
Prepare and distribute resort communications, including rule reminders, violation notices, and newsletters.
Keep office supplies sufficiently stocked and prepare supply orders as needed.
Maintain the petty cash fund.
Maintain a clean and organized front desk and lobby area.
Work collaboratively with other departments to ensure a seamless guest experience.
Uphold resort policies and procedures to support a safe and enjoyable environment for guests.
Perform other duties as assigned.