Front Desk
StoneCreek Dental Care•Birmingham, AL
About The Position
The Experienced Dental Front Office Assistant greets patients and manages front-office interactions, including check-in and check-out, phone calls, appointment scheduling, and entry of patient demographic information. The role collects copays and deductibles, assists with insurance processing management, provides excellent customer service, and resolves problems appropriately.
Requirements
- At least 1 year of paid dental front-office experience; externship experience does not count.
- Ability to multitask while maintaining accuracy.
- Excellent customer service skills.
- Excellent telephone etiquette.
- Demonstrated compassion, empathy, and respect when interacting with patients about dental concerns.
- A tireless work ethic to create an uplifting, comfortable treatment environment.
Responsibilities
- Greet patients and check them in and out.
- Make outbound calls and answer inbound phone calls.
- Schedule appointments.
- Enter patient demographic information into the computer.
- Collect copays and deductibles.
- Assist with insurance processing management.
- Provide excellent customer service.
- Properly resolve problems.
Benefits
- 10 days of paid time off per year (waiting period applies).
- 7 paid holidays per year (waiting period applies).
- Company-provided scrubs.
- Company-paid life and AD&D insurance.
- Free dental care for the employee and qualifying dependents, excluding lab fees.
- Medical insurance.
- Voluntary vision insurance.
- Voluntary short-term disability insurance.
- Voluntary accident insurance.
- Voluntary critical illness insurance.
- Voluntary life and AD&D insurance for the employee and qualifying dependents.
- 401(k) with matching.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
