Patient Support Specialist - Front Desk

Alleviant Health Centers•Overland Park, KS

About The Position

The Patient Support Front Desk Specialist at Alleviant Integrated Mental Health manages patient interactions and scheduling processes. The role communicates with patients and outside referral sources to schedule initial intakes and reschedule appointments. Responsibilities also include handling calls, collecting demographic and insurance information, explaining insurance benefits and patient responsibilities, and processing payments. The specialist maintains accurate records, follows HIPAA guidelines, and provides customer service in a fast-paced environment.

Requirements

High school diploma or equivalent.
Experience in a medical office setting.
Knowledge of insurance and patient benefits.
Experience determining patient responsibility and processing patient payments.
Previous experience managing multiple providers’ schedules.
Understanding of HIPAA guidelines and healthcare documentation.
Ability to work with a diverse population and strong interpersonal skills.
Proficiency in Microsoft Office Suite and strong typing and computer application skills.
Competency operating computers, telephones, copiers, and fax machines.
Ability to work effectively under stress and maintain concentration and energy.

Nice To Haves

Basic understanding of mental health or behavioral health.
Bilingual.

Responsibilities

Answer and manage a high volume of inbound calls promptly and professionally.
Schedule patient appointments and complete demographic information according to established policies and procedures.
Verify insurance information and process payments accurately.
Maintain confidentiality and adhere to HIPAA guidelines and regulations.
Prioritize and organize work to ensure clients receive timely and effective service.
Provide support to other staff members as needed.
Maintain a courteous and professional telephone demeanor.
Conduct follow-up calls with patients in line with policies and procedures.
Confirm patient appointments and check patients in and out efficiently.
Prepare charts for upcoming appointments.
Perform other duties as assigned.