Front Desk Support Specialist

Mercer University•Macon, GA

1d•Onsite

About The Position

Mercer Medicine is seeking a Front Desk Support Specialist for its multi-specialty clinic in Macon, Georgia. The role acts as a medical secretary and receptionist, supporting the clinic’s front desk and creating a professional, welcoming environment for patients. The position is scheduled for 40 hours per week and is performed in person.

Requirements

High school diploma or GED.
One year of healthcare office experience.
Hands-on computer knowledge of electronic medical records.
Excellent customer service skills and a professional yet friendly disposition.
Flexibility and ability to adapt to change.
Ability to maintain composure and recognize when to seek help from supervisors.

Nice To Haves

Experience with EMD and/or Athena electronic medical record systems is preferred.

Responsibilities

Check patients in and out.
Collect payments and post charges and payments.
Schedule, reschedule, and cancel appointments.
Send appointment reminders.
Enter patient information accurately, including information in the electronic medical record (EMR).
Update patient demographics and other pertinent information.
Scan and copy records as required.
Handle multiple phone calls.
Provide a professional and welcoming front-desk experience.