Front Desk Support Specialist

Mercer University•Macon, GA

1d•Onsite

About The Position

The Mercer Medicine clinic in Macon, GA is searching for a Front Desk Support Specialist. The candidate in this position acts as a medical secretary/receptionist for the front desk at a multi-specialty practice. Handles check in and check out of patients, collects payments and posts charges/payments. Responsible for appointment scheduling, rescheduling, and cancellations. Responsible for appointment reminders, accurate data entry of all patient information, entering information into the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required. This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment for Mercer Medicine.

Requirements

A high school diploma or GED is required.
One year of healthcare office experience.
Hands-on computer knowledge of electronic medical records, preferably EMD and/or Athena.
Must be able to provide excellent customer service with a professional, yet friendly, disposition.
Must be flexible and adapt to change well.
The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Responsibilities

Acts as a medical secretary/receptionist for the front desk at a multi-specialty practice.
Handles check in and check out of patients.
Collects payments and posts charges/payments.
Responsible for appointment scheduling, rescheduling, and cancellations.
Responsible for appointment reminders.
Responsible for accurate data entry of all patient information.
Enters information into the EMR.
Updates demographics.
Updates pertinent information.
Scans and copies records as required.
Handles multiple phone calls.
Creates a professional and welcoming environment for Mercer Medicine.