Supervisor Front Desk
About The Position
At Hilton Grand Vacations, the Supervisor Front Desk leads a dedicated team to deliver exceptional guest experiences from arrival through departure. The role oversees efficient check-in and check-out services, coordinates front office activities with other departments, and works to resolve owner and guest concerns while ensuring special services are provided. It also includes personnel management, maintaining a positive work environment, supervising payroll reporting, inspecting the department and equipment, supporting owner and guest activities as needed, and leading key control procedures. Additional duties or special projects may be assigned by senior leadership.
Requirements
- Previous experience in a customer service role.
- Demonstrate leadership skills including integrity, professionalism, and confidentiality.
- Excellent verbal and written communication skills.
- Proficiency in computer use and related software applications.
Nice To Haves
- Previous supervisory experience is preferred.
Responsibilities
- Lead efficient check-in and check-out services and coordinate front office activities with other departments to ensure standards and customer-service expectations are met.
- Coordinate and resolve problems arising from owner and guest concerns, with a focus on satisfaction.
- Ensure special services are provided to owners and guests.
- Handle personnel functions, including selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
- Maintain a positive, cooperative work environment between staff and management.
- Promote team-member empowerment and ensure team members understand performance, uniform, and appearance standards.
- Supervise payroll hours and reports.
- Inspect the department routinely to ensure equipment is in proper working condition and supplies are stocked.
- Assist with owner and guest activities and recreation as needed by management.
- Lead key control procedures.
- Perform other duties and special projects as assigned by senior leadership.
Benefits
- Comprehensive health care options starting day 1.
- Travel Discounts Program with hotel rates worldwide.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Flexible PTO plan for managers and above.
- Company culture that values work-life balance and family-friendliness.
- Comprehensive 401(k) program with company match contributions.
- Employee stock purchase program.
- Additional exclusive employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
