Radiology Front Desk Scheduler

UnitedHealth Group•Yorktown Heights, NY

27d•$16 - $29•Onsite

About The Position

Optum Radiology, part of Optum, is seeking a friendly, patient-focused, detail-oriented Radiology Front Desk Scheduler Float for its team in Yorktown Heights, New York. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, adheres to Lean processes, and supports financial, clinical, and service goals. The position supports patient intake, scheduling, insurance verification, referrals, medical records, and continuity of care, and may cross-train or help at other locations as needed. The schedule is 40 hours per week, generally between 9:00 a.m. and 6:00 p.m., with rotating Saturdays from 8:00 a.m. to 3:00 p.m. Shift assignment is determined by the supervisor. The work location is 355 Kear Street, First Floor, Yorktown Heights, NY 10598. The employer offers paid time off accrued beginning with the first pay period, eight paid holidays, medical plan options, health spending or health savings account participation, dental, vision, life and AD&D insurance, short- and long-term disability coverage, a 401(k) savings plan, an employee stock purchase plan, education reimbursement, employee discounts, an employee assistance program, an employee referral bonus program, and voluntary benefits. The hourly pay range is $16.00–$29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or health care-related experience.
Ability to work 40 hours per week between 9:00 a.m. and 6:00 p.m., including rotating Saturdays from 8:00 a.m. to 3:00 p.m.
Ability to work independently and demonstrate good judgment and accountability.
Ability to work well with health care providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.

Nice To Haves

Experience working with an electronic health record (EPIC).
Knowledge of radiology.
Knowledge of medical terminology.
Experience working with scheduling programs.
At least 1 year of medical front office experience performing duties such as appointment scheduling, patient check-in and check-out, insurance verification, copay collection, and medical record maintenance.

Responsibilities

Obtain accurate and updated patient information, including name, address, and insurance information.
Perform insurance verification on the date of service.
Schedule radiology procedures in an organized and efficient manner.
File, fax, and maintain medical records.
Check patients in and out.
Maintain a work queue and complete pending actions such as referrals and appointment scheduling.
Confirm and schedule appointments.
Answer incoming and outgoing telephone calls promptly and courteously.
Complete referral documentation promptly.
Provide follow-up services, including scheduling specialist and follow-up appointments and obtaining laboratory results or specialist reports.
Follow Optum employee policies and work cohesively with colleagues to achieve team goals.
Attend quarterly departmental trainings.
Participate in planning, coordinating, and implementing care with the multidisciplinary team according to the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other health care professionals, with appropriate documentation and participation in case conferences, communication notes, and evaluations.
Follow administrative policies to ensure quality of care.
Scan documents accurately and efficiently, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
Keep current with medical requirements relevant to the position, maintain patient confidentiality, and comply with HIPAA and OSHA requirements.
Cross-train and assist at other locations if needed.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options.
Participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.